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- Tasks: Serve customers in our café, promoting delicious food and drink offerings.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible hours, digital learning opportunities, and a vibrant team environment.
- Why this job: Be part of a dynamic team that values customer experience and teamwork.
- Qualifications: No specific qualifications required; just a passion for food and great service.
- Other info: Work Sundays from 08:45 to 17:30 in a fast-paced café setting.
Work Pattern
Sunday 10:00 – 14:30
Monday 08:30 – 12:30
Thursday 09:30 – 18:30
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Nottingham Giltbrook employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Nottingham Giltbrook
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to confidently discuss the offerings will not only impress during your interview but also show your passion for the role.
✨Tip Number 2
Practice using digital tools that enhance customer service, such as digital menus or in-store devices. Demonstrating your comfort with technology can set you apart as a candidate who is ready to adapt to the café environment.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. M&S values a supportive work environment, so highlighting your ability to work well with colleagues will be beneficial.
✨Tip Number 4
Be prepared to discuss how you handle change and challenges in a fast-paced environment. Providing specific examples of your adaptability will demonstrate that you're ready to thrive in the dynamic café setting.
We think you need these skills to ace Customer Assistant - Cafe - Nottingham Giltbrook
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Assistant position. Understand the key responsibilities and skills required, such as being digitally confident and having great product knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service experience, your ability to work in a team, and your familiarity with digital tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and drink trends, your commitment to excellent customer service, and your flexibility in adapting to various tasks. Use specific examples to demonstrate how you embody these qualities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted to make a strong impression.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about M&S products, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. Provide examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café atmosphere.
✨Prepare for Customer Engagement Scenarios
Think of potential customer interactions you might face in the café. Be ready to role-play scenarios where you recommend products or handle customer queries, showcasing your proactive engagement skills.