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For Companies At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the M&S team in a vibrant café environment.
- Benefits: Flexible hours, great team culture, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make every customer feel valued.
- Qualifications: Passion for food, digital confidence, and teamwork skills.
- Other info: Dynamic role with a focus on customer experience and collaboration.
Summary
Cafe Customer Assistant
Work Pattern
- Week 1
- Sunday 9:00-15:00
- Monday 12:00-19:00
- Thursday 12:00-16:00
- Friday 12:00-19:00
- Week 2
- Monday 8:00-14:00
- Tuesday 12:00-16:00
- Thursday 8:00-14:00
- Saturday 11:00-18:30
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Cafe - Longbridge employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Longbridge
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with all the food and drink offerings so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you’re comfortable using any in-store devices or digital menus. This will help you assist customers more efficiently and enhance their overall experience.
✨Tip Number 3
Show off your team spirit! Being a great team player is crucial, so be ready to support your colleagues and create a positive café environment. A friendly attitude goes a long way in making both customers and teammates feel valued.
✨Tip Number 4
Flexibility is your friend! Be prepared to adapt to different areas of the store and changing demands. This shows that you’re versatile and ready to tackle whatever comes your way, which is super important in a busy retail environment.
We think you need these skills to ace Customer Assistant - Cafe - Longbridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge with customers and how you can be a brand ambassador for our café.
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools. Whether it’s using apps or managing online orders, show us how you can enhance the customer experience with tech!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific examples of how you’ve delivered excellent customer service or worked as part of a team in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the café's menu and any current promotions. Being able to discuss specific items and suggest pairings shows your passion for food and drink, which is key for a Customer Assistant role.
✨Show Off Your Digital Skills
Since being digitally confident is essential, practice using digital tools that might be relevant to the job. Familiarise yourself with how digital menus work or any in-store devices they might use. This will demonstrate your readiness to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
Prepare examples of how you've worked effectively in a team and adapted to changing situations. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with the interviewers.
✨Practice Customer Engagement Scenarios
Think about how you would engage with customers and handle different scenarios. Practising responses to common customer queries or complaints can help you feel more confident and show that you understand the importance of excellent service.