At a Glance
- Tasks: Serve customers in our café, promoting delicious food and drink offerings.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible hours, digital learning opportunities, and a supportive team environment.
- Other info: Work weekends with a focus on teamwork and adaptability in a fast-paced environment.
- Why this job: Be part of a vibrant café culture while enhancing customer experiences and building skills.
- Qualifications: No specific experience required; just bring your passion for food and great customer service.
Summary
Cafe Customer Assistant
Work Pattern
- Week 1: Sun 09:30-17:30; Wed 09:30-17:30; Thurs 09:30-17:30; Fri 08:30-16:30
- Week 2: Mon 09:30-17:30; Wed 08:30-16:30; Fri 08:30-16:30; Sat 09:30-17:30
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our café, where you\\\'ll become a champion of our delightful food and drink offerings, offers, and services. We\\\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\\\'ll be a brand ambassador who\\\'s ready to recommend and promote our delicious café menu. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\\\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\'t wait while maintaining high standards in food safety and hygiene consistently. You\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\\\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\\\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,itsstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Cafe - Livingston Almondvale employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and inclusivity. As a Customer Assistant in our café at Livingston Almondvale, you'll enjoy flexible working hours, opportunities for personal growth through digital learning, and the chance to engage with customers in a meaningful way. Join us to be part of a brand that champions quality and customer service, while also benefiting from a supportive environment that encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Livingston Almondvale
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to confidently discuss the offerings will not only impress during your interview but also show your passion for the role.
✨Tip Number 2
Practice using digital tools and applications that are commonly used in retail settings. This will help you demonstrate your digital confidence, which is essential for the Customer Assistant role.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. M&S values a supportive environment, so highlighting your ability to work well with colleagues will be beneficial.
✨Tip Number 4
Be prepared to discuss how you handle customer feedback and adapt to change. M&S looks for individuals who can cope with challenges and improve the customer experience, so having relevant examples ready will set you apart.
We think you need these skills to ace Customer Assistant - Cafe - Livingston Almondvale
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion:Express your enthusiasm for food and drink trends in your application. Mention any relevant experience or knowledge that demonstrates your ability to engage with customers and promote products effectively.
Highlight Digital Skills:Since being digitally confident is essential, make sure to mention any experience you have with digital tools or applications. Provide examples of how you've used technology to enhance customer experiences in previous roles.
Emphasise Teamwork and Flexibility:Discuss your ability to work as part of a team and adapt to changing demands. Share specific examples of how you've contributed to a positive team environment and handled challenges in a retail setting.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about the café menu, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing demands. Share examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café environment.
✨Prepare for Customer Engagement Scenarios
Think about how you would engage with customers and understand their needs. Be ready to role-play scenarios where you recommend products or handle customer queries, showcasing your proactive approach to customer service.
