At a Glance
- Tasks: Serve customers with passion and promote our delicious café menu.
- Company: Join the M&S team in a vibrant café environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Great communication skills and a love for food and drink trends.
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose:
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities:
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities:
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience:
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Customer Assistant - Cafe - Hemel Hempstead employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Customer Assistants in Hemel Hempstead can thrive. With a strong focus on employee growth and development, we provide comprehensive training and digital learning solutions to enhance your skills. Join us to be part of a supportive team that values inclusivity and champions outstanding customer service, all while enjoying the benefits of working in a dynamic café environment that celebrates the latest food and drink trends.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Hemel Hempstead
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with all the food and drink offerings so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what M&S has to offer.
✨Tip Number 2
Practice your digital skills before the interview. Since being digitally confident is key, make sure you’re comfortable using digital menus and in-store devices. This will help you stand out as someone who can enhance the customer experience effortlessly.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well with others in the past. M&S values a great inclusive environment, so demonstrating your ability to support and respect colleagues will definitely work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to deliver that ‘best in town’ service we pride ourselves on.
We think you need these skills to ace Customer Assistant - Cafe - Hemel Hempstead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge about the latest trends and how you can bring that passion to our café.
Be Digital Savvy:Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools. Whether it’s using apps or managing online menus, show us how you can enhance the customer experience with tech!
Team Spirit Matters:We’re all about teamwork here at M&S, so don’t forget to mention your ability to work well with others. Share examples of how you’ve supported colleagues or created a positive environment in previous roles.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing and demonstrate how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you brush up on the latest food and drink trends before your interview. Being able to chat confidently about M&S's café offerings will show that you're genuinely interested and knowledgeable, which is exactly what they’re looking for.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, be prepared to discuss how you've used digital tools in previous jobs. Whether it’s managing orders or using apps to enhance customer service, share specific examples that highlight your tech-savviness.
✨Emphasise Team Spirit
This role requires a strong team player, so think of examples where you’ve worked well with others. Talk about how you’ve supported colleagues or contributed to a positive work environment, as this will resonate well with their values.
✨Be Ready for Change
Retail can be unpredictable, so be prepared to discuss how you handle change and challenges. Share experiences where you adapted quickly to new situations or took the initiative to improve processes, showing that you can thrive in a dynamic environment.
