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- Tasks: Serve customers in our café, promoting delicious food and drink offerings.
- Company: Join M&S, a leading retailer known for quality food and exceptional service.
- Benefits: Enjoy flexible hours, digital learning opportunities, and a supportive team environment.
- Why this job: Be part of a vibrant café culture while enhancing customer experiences and building skills.
- Qualifications: No prior experience needed; just bring your passion for food and great customer service.
- Other info: Work Saturdays from 10:15 to 19:00 in a dynamic retail setting.
Summary
Cafe Customer Assistant
All the details
Work Pattern
Week 1
Sunday 12:00-16:00
Monday 12:00-16:00
Wednesday 12:00-16:00
Thursday 12:00-16:00
Week 2
Tuesday 12:00-16:00
Thursday 12:00-16:00
Friday 12:00-16:00
Saturday 15:00-19:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Handforth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Handforth
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to discuss the offerings confidently will impress during your interview and show your passion for the role.
✨Tip Number 2
Practice using digital tools that enhance customer service, such as digital menus or in-store devices. Demonstrating your digital confidence can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. M&S values a supportive environment, so highlighting your ability to work well with colleagues is key.
✨Tip Number 4
Be ready to discuss how you handle change and adapt to new challenges. M&S looks for flexibility, so sharing specific instances where you've thrived in dynamic situations will demonstrate your suitability for the role.
We think you need these skills to ace Customer Assistant - Cafe - Handforth
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Assistant position. Highlight your understanding of customer service, digital tools, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or food and beverage settings, showcasing your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for food and drink trends, as well as your commitment to providing excellent customer service. Use specific examples from your past experiences to demonstrate how you can contribute to the café environment.
Showcase Digital Confidence: Mention your familiarity with digital tools and applications in your application. Provide examples of how you've used technology to enhance customer experiences in previous roles, as this is crucial for the position.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about popular items, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Provide examples of how you've supported colleagues in the past or how you've handled unexpected challenges in a retail environment.
✨Prepare for Customer Engagement Scenarios
Think about how you would engage with customers and understand their needs. Be ready to role-play scenarios where you recommend products or handle customer queries, showcasing your proactive approach to customer service.