At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Kingsley Village.
- Benefits: Flexible hours, team support, and a chance to shine in customer service.
- Other info: Perfect for those who love teamwork and a dynamic work atmosphere.
- Why this job: Be the heart of our café, making customers smile with great food and drink.
- Qualifications: Must be digitally confident and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Are you ready for it? Take Your Marks and apply today.
- Work Pattern:
- Week 1: Monday 11:30-15:30, Tuesday 11:30-15:30, Thursday 12:30-16:30, Friday 13:30-17:30, Saturday 13:30-17:30
- Week 2: Sunday 10:30-14:30, Tuesday 13:30-17:30, Wednesday 12-16, Thursday 12-16, Friday 12-16
Customer Assistant - Cafe (Fixed Term) - Kingsley Village employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Kingsley Village café provides a dynamic environment that fosters personal growth and development, with opportunities to enhance your skills in a fast-paced setting. Join us for a rewarding experience where you can make a real impact while enjoying the benefits of flexible working hours and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe (Fixed Term) - Kingsley Village
✨Tip Number 1
Get to know the café environment before your interview. Pop in for a coffee, observe how the team interacts, and see how they handle busy periods. This will give you a feel for the pace and help you tailor your answers to show you're ready for the hustle.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member, focusing on how to handle different customer scenarios. Show us you can keep calm under pressure and deliver that five-star service we’re all about.
✨Tip Number 3
Be ready to showcase your digital confidence. Familiarise yourself with common café ordering systems or apps. We want to see that you can take orders quickly and efficiently, so brush up on your tech skills before the big day!
✨Tip Number 4
Teamwork is key in our café, so come prepared to discuss how you've worked well with others in the past. Share examples of how you’ve supported colleagues during busy times, and let us know how you can contribute to our high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe (Fixed Term) - Kingsley Village
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone the extra mile to make someone’s day better – it’ll really help you stand out!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected in a busy café environment. Make sure to mention any past experiences where you’ve successfully managed high-pressure situations, as this will show us you’re ready for the fast-paced nature of the job.
Be Digital Savvy:Since being digitally confident is key, don’t forget to mention any relevant tech skills or experiences with digital tools. Whether it’s taking orders or managing queues, showing us you’re comfortable with technology will give you an edge.
Team Player Vibes:We love a good team player! In your application, talk about how you’ve collaborated with others in the past. Highlighting your teamwork skills will show us that you can contribute to our high-performance culture, especially during those hectic shifts.
How to prepare for a job interview at Marks and Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and delivered a positive experience, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you've used in previous jobs. If you have experience with order-taking systems or point-of-sale software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team or adapted quickly to changing circumstances. The café environment can get hectic, so showing that you can support colleagues and adjust to needs will set you apart.
