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- Tasks: Serve customers, maintain café standards, and promote delicious food and drink offerings.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: We welcome diverse applicants and offer reasonable adjustments during the recruitment process.
- Why this job: Be a brand ambassador in a vibrant café, making a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for great service and teamwork.
All the details
Working Pattern
Week 1
Monday 10:00-14:00
Friday 11:00-15:00
Saturday 10:00-14:00
Week 2
Tuesday 10:00-14:00
Thursday 09:00-13:00
Saturday 10:00-14:00
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Dundee Gallagher Retail Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Dundee Gallagher Retail Park
✨Tip Number 1
Familiarise yourself with the latest food and drink trends before your interview. Being able to discuss popular items or new offerings will show your passion for the café environment and impress your potential employers.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock café setting. This will help you feel more confident in recommending products and providing exceptional service during your actual role.
✨Tip Number 3
Demonstrate your digital confidence by exploring various digital tools and apps related to retail and customer service. Being well-versed in these technologies will make you stand out as a candidate who can enhance the customer experience.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. M&S values team players, so highlighting your ability to support colleagues will be beneficial.
We think you need these skills to ace Customer Assistant - Cafe - Dundee Gallagher Retail Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and any knowledge of food and drink trends.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your customer service skills, digital capabilities, and ability to work in a team, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a café environment. Mention specific examples of how you've delivered excellent service in the past.
Highlight Flexibility and Adaptability: In your application, make sure to mention your flexibility and adaptability in a retail environment. Provide examples of how you've successfully managed changing demands or worked across different areas in previous roles.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about the café menu, as this will demonstrate your commitment to being a brand ambassador.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to ensure customers felt valued, as this aligns with the role's focus on remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any relevant technology you've used in previous jobs, especially if it relates to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've supported colleagues and contributed to a positive work environment, which is crucial for creating an inclusive café atmosphere.