At a Glance
- Tasks: Deliver exceptional service and promote our delicious café menu to customers.
- Company: Join M&S, a leading retailer known for quality food and drink.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic café environment with a focus on inclusivity and customer satisfaction.
- Why this job: Be part of a vibrant team and enhance customer experiences daily.
- Qualifications: Passion for food, digital confidence, and teamwork skills.
Summary
Cafe Customer Assistant
Work Pattern
- Week 1 – Sunday 11‑15:45, Monday 9:30‑17:30, Thursday 13:30‑17:30
- Week 2 – Monday 9:30‑17:30, Thursday 09:00‑13:00, Saturday 10:00‑14:45
Responsibilities & Expectations
As a frontline team member in the Food section, you will:
- Deliver five‑star service at pace, supporting customers during all store hours.
- Recommend and sell new food products, acting as a brand ambassador.
- Maintain calm and focused performance during high‑pressure peak times.
- Utilise digital tools such as Sparks and in‑store devices to enhance the customer experience.
- Support across different areas of the store, adapting to changing demands.
- Help drive sales growth through excellent customer service.
Required Attributes
- Flexibility to work across various store areas and shift patterns.
- Strong customer‑service mindset and ability to work quickly.
- Digital confidence and willingness to use technologies in the customer journey.
- Team spirit, supporting colleagues to deliver a seamless experience.
Equality, Diversity & Inclusion
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. If you require reasonable adjustments during the recruitment process, please share them with us when completing your application. We will make every effort to ensure your needs are met for a fair and transparent assessment.
Customer Assistant - Cafe - Dunblane Simply Food employer: Marks and Spencer
Join M&S as a Customer Assistant in our café at Dunblane Simply Food, where you will thrive in a vibrant work culture that values teamwork and customer satisfaction. We offer excellent employee growth opportunities through digital learning solutions and a commitment to your personal development, all while enjoying the benefits of working in a supportive environment that champions inclusivity and innovation. With a focus on delivering exceptional service and a passion for food, you'll find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Dunblane Simply Food
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marks and Spencer. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marks and Spencer
Don't be shy about reaching out to Marks and Spencer directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Assistant - Cafe - Dunblane Simply Food
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marks and Spencer and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marks and Spencer
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
