At a Glance
- Tasks: Serve customers with passion and promote our delicious café menu.
- Company: Join M&S, a leading retailer known for quality and service.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic café setting with a focus on customer experience.
- Why this job: Be a brand ambassador and make every customer feel valued.
- Qualifications: Passion for food, digital confidence, and teamwork skills.
Overview
All the details
Working Pattern
Sunday 10.00-18.00
Friday 10.00-18.00
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait while maintaining high standards in food safety and hygiene consistently. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\'sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Cafe -Cambridge Beehive Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and inclusivity. As a Customer Assistant in our café at Cambridge Beehive Simply Food, you'll enjoy opportunities for personal growth through digital learning solutions while being part of a passionate team dedicated to delivering outstanding customer service. With flexible working patterns and a commitment to employee well-being, M&S is the perfect place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe -Cambridge Beehive Simply Food
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with all the food and drink offerings so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you’re comfortable using any in-store devices or digital menus. This will help you assist customers more efficiently and enhance their shopping experience.
✨Tip Number 3
Show off your team spirit! Being a great team player is crucial, so be ready to support your colleagues and create a positive café environment. A friendly atmosphere will keep both customers and staff happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re serious about joining our team at M&S and ready to deliver that top-notch customer service we pride ourselves on.
We think you need these skills to ace Customer Assistant - Cafe -Cambridge Beehive Simply Food
Some tips for your application 🫡
Show Your Passion for Food and Drink:When writing your application, let your love for food and drink shine through! Share any experiences you have with food trends or customer service that highlight your enthusiasm. We want to see how you can be a brand ambassador for our café!
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or platforms. Whether it's using digital menus or in-store devices, show us how you can enhance the customer experience with your tech skills!
Highlight Teamwork and Flexibility:We’re all about teamwork here at M&S, so make sure to include examples of how you've worked well with others in previous roles. Also, emphasise your flexibility and ability to adapt to changing environments – it’s crucial for success in our café!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team at the Cambridge Beehive Simply Food café!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you brush up on the latest food and drink trends before your interview. Being able to chat confidently about M&S's café offerings will show that you're genuinely interested and ready to be a brand ambassador.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, be prepared to discuss how you've used digital tools in previous jobs. Think of examples where you enhanced customer experiences using technology, as this will demonstrate your capability.
✨Emphasise Teamwork
This role requires a strong team player, so come ready with examples of how you've worked well with others in past positions. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Be Ready for Change
Retail can be unpredictable, so show that you're adaptable. Share stories of how you've coped with changes in the workplace and how you can quickly adjust to new demands, which will reassure them that you can handle the fast-paced café environment.
