At a Glance
- Tasks: Deliver exceptional service and promote our delicious café menu to customers.
- Company: Join the M&S team in a vibrant café environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food and drink trends, with great communication skills.
Summary
Cafe Customer Assistant
All the details
Work Pattern
Monday: 13:30-17:30
Tuesday: 13:30-17:30
Thursday: 13:30-17:30
Saturday: 13:30-17:30
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.
You\'ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You\'ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You\'ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don\'t wait. You\'ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
Teamwork matters. You\'ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.
Flexibility is also vital. You\'ll adapt quickly, working where needed with pace.
It\'s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\'sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Cafe - Belfast employer: Marks and Spencer
At M&S, we pride ourselves on fostering a vibrant and inclusive work culture where our Customer Assistants in Belfast can thrive. With a strong emphasis on employee development, we offer comprehensive training and growth opportunities, ensuring that our team members are well-equipped to deliver exceptional service. Join us to be part of a supportive environment that values your contributions and encourages you to share your passion for food and drink with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Belfast
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can chat confidently with customers. This will not only impress them but also show that you're genuinely passionate about what M&S offers.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different customer scenarios. The more comfortable you are, the better you'll be at making customers feel valued and understood.
✨Tip Number 3
Be proactive in your approach! When you apply through our website, make sure to highlight your enthusiasm for the role and how you can contribute to the team. Show us that you’re ready to champion our café offerings!
✨Tip Number 4
Stay open to feedback! During interviews or any interactions, ask for tips on how you can improve. This shows that you're eager to learn and grow, which is exactly the mindset we love at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Belfast
Some tips for your application 🫡
Show Your Passion for Food and Drink:When you're writing your application, let your love for food and drink shine through! Share any experiences or knowledge you have about the latest trends, as this will show us that you're genuinely excited about being a part of our café team.
Be Customer-Centric:Remember, it's all about the customers! Highlight any previous experience where you've gone above and beyond to make someone feel valued. We want to see that you understand the importance of delivering exceptional service.
Keep It Clear and Concise:While we love a good story, make sure your application is easy to read. Use clear language and get straight to the point. This shows us that you can communicate effectively, which is key in our fast-paced environment.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the café menu and any current promotions. Being able to discuss your favourite items and why they stand out will show your passion for the role and help you connect with the interviewer.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to delivering a great shopping experience.
✨Be Ready to Discuss Trends
Stay updated on the latest food and drink trends. During the interview, be prepared to share your thoughts on what’s popular and how you can use that knowledge to enhance the customer experience at M&S.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you understand if it’s the right fit for you.
