At a Glance
- Tasks: Deliver exceptional beauty service and engage with customers to meet their needs.
- Company: Join M&S, a leading retailer known for its luxurious beauty products.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on inclusivity and collaboration.
- Why this job: Be the face of beauty and make every customer feel special.
- Qualifications: Passion for beauty and excellent communication skills required.
Overview
Beauty Customer Assistant
Join our team at M&S as a Customer Assistant in Beauty, where you\'ll become a champion of our luxurious beauty, makeup, and skincare products, offers, and third-party brands. We\'re seeking passionate individuals who take pride in their beauty knowledge and confidence with customers and are eager to share it every day.
Work Pattern Sunday 11:00-17:00, Friday 12:00-18:00, Saturday 10:45-17:00
You\'ll provide remarkable service and selling, being the face of our brands and ensuring that our customers are made to feel special every time they visit our stores. You\'ll actively engage with them to understand their beauty needs and ensure they have a seamless shopping experience.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role. You\'ll be a product expert, delivering to the highest standards in beauty consistently. You\'ll roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment flawlessly.
Are you ready for it? Take your marks and get ready to apply.
Responsibilities
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it\'s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Beauty - Norwich employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Beauty at our Norwich location, you'll enjoy opportunities for personal growth and development while working with luxurious products in a supportive environment. Our commitment to employee well-being is reflected in our flexible work patterns and the chance to engage with customers in meaningful ways, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Beauty - Norwich
✨Tip Number 1
Get to know the products inside out! As a Customer Assistant in Beauty, you’ll need to be a product expert. Spend some time familiarising yourself with the latest beauty trends and M&S offerings so you can confidently engage with customers and recommend the best products.
✨Tip Number 2
Practice your customer engagement skills! Role-play with friends or family to get comfortable with starting conversations and understanding customer needs. The more you practice, the more natural it will feel when you’re on the shop floor.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with tools like the Sparks App and other in-store devices. Being digitally confident will not only help you assist customers better but also show that you’re ready to embrace the tech side of retail.
✨Tip Number 4
Be a team player! Connect with your future colleagues and understand the importance of collaboration in creating a great store environment. A positive attitude and willingness to support each other will make you stand out during the hiring process.
We think you need these skills to ace Customer Assistant - Beauty - Norwich
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty products shine through! Share your experiences with makeup and skincare, and how you engage with customers about their beauty needs. We want to see that you're not just knowledgeable but genuinely excited about the role.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Highlight how you can leverage technology to enhance customer experiences, as we value efficiency and effectiveness.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Assistant role at M&S. Use keywords from the job description and demonstrate how your skills align with what we're looking for. This shows us that you’ve done your homework and are serious about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Marks and Spencer
✨Know Your Beauty Products
Make sure you brush up on your knowledge of beauty, makeup, and skincare products before the interview. Familiarise yourself with M&S's offerings and any third-party brands they carry. This will not only show your passion but also help you engage confidently with the interviewer.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer. This will demonstrate your commitment to creating a remarkable shopping experience.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you’re familiar with digital tools like the Sparks App. You might be asked how you would use these tools to enhance customer experiences, so have some ideas ready to share.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing demands. Prepare examples that showcase your flexibility in previous roles, as well as how you’ve supported colleagues to create an inclusive environment.
