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- Tasks: Deliver exceptional customer service and promote beauty products in a vibrant retail environment.
- Company: Join M&S, a leading retailer known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team culture.
- Why this job: Be the face of beauty, helping customers feel special every day.
- Qualifications: Passion for beauty, strong communication skills, and digital confidence.
- Other info: Exciting career growth in a dynamic, inclusive workplace.
Work Pattern
Week 1
Monday 10:00-18:00
Wednesday 08:00-16:00
Friday 10:00-18:00
Saturday 08:00-16:00
Week 2
Tuesday 12:00-20:00
Wednesday 08:00-16:00
Friday 10:00-18:00
Saturday 10:00-18:00
Join our team at M&S as a Customer Assistant in Beauty, where you\’ll become a champion of our luxurious beauty, makeup, and skincare products, offers, and third-party brands. We\’re seeking passionate individuals who take pride in their beauty knowledge and confidence with customers and are eager to share it every day.
Your primary focus will be on providing remarkable service and selling, being the face of our brands and ensuring that our customers are made to feel special every time they visit our stores. You\’ll actively engage with them to understand their beauty needs, ensuring they have a seamless shopping experience.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role. You\’ll be a product expert, delivering to the highest standards in beauty consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment flawlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Beauty Advisor - Bristol Cabot Circus employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Beauty Advisor - Bristol Cabot Circus
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's beauty products and their values. This way, you can show off your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers about beauty products. Role-playing these situations can help you feel more confident and ready to impress in the real deal.
✨Tip Number 3
Be digitally savvy! Familiarise yourself with tools like the Sparks App. Mentioning your comfort with digital tools during the interview shows you're ready to enhance the customer experience and adapt to the retail environment.
✨Tip Number 4
Show your team spirit! Highlight any past experiences where you've worked well in a team. M&S values collaboration, so sharing examples of how you support colleagues will make you a more attractive candidate.
We think you need these skills to ace Customer Assistant - Beauty Advisor - Bristol Cabot Circus
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty products shine through! Share any experiences you have with makeup or skincare, and how you enjoy helping others find the right products. We want to see that you're excited about being a part of our team!
Highlight Your Customer Service Skills: Make sure to mention any previous roles where you've provided excellent customer service. We’re looking for individuals who can engage with customers and make them feel special, so share examples of how you've done this in the past!
Be Digital Savvy: Since being digitally confident is key for this role, don’t forget to mention your experience with digital tools. Whether it’s apps or in-store devices, show us how you can use technology to enhance the customer experience at M&S.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, dive deep into M&S's beauty range. Familiarise yourself with their key products, brands, and any current promotions. This will not only show your passion for beauty but also demonstrate your commitment to providing exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you engaged with them, understood their needs, and provided tailored recommendations. This will illustrate your ability to create a remarkable shopping experience.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on the digital tools mentioned in the job description, like the Sparks App. Be ready to discuss how you would use these tools to enhance customer interactions and streamline their shopping experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to discuss how you've worked collaboratively in previous roles and how you handle flexibility in a fast-paced retail environment. This will show that you're ready to contribute positively to the store's atmosphere.
