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- Tasks: Support store operations by managing deliveries and keeping products organised for customers.
- Company: Join the dynamic team at M&S in Bristol Cabot Circus.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a team that creates a seamless shopping experience for customers.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
- Other info: Great chance to develop skills in a fast-paced retail environment.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Backstage Operations - Bristol Cabot Circus employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Backstage Operations - Bristol Cabot Circus
✨Tip Number 1
Get to know the store! Before your interview, pop into M&S and observe how things run. Familiarise yourself with the layout, products, and customer flow. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Assistant, you'll need to engage with customers and colleagues alike. Try role-playing scenarios with friends or family to get comfortable with discussing products and handling queries.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tools or systems. If you can demonstrate your ability to use technology effectively during your interview, it’ll definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and explore other roles that might suit you at M&S.
We think you need these skills to ace Customer Assistant - Backstage Operations - Bristol Cabot Circus
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our operations team at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of accepting deliveries and keeping our store stocked!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets straight to the important bits about your experience and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with tasks like accepting deliveries and managing stock. This will help you demonstrate your knowledge and show that you're ready to roll up your sleeves.
✨Show Off Your Digital Skills
Since being digitally confident is essential for this role, be prepared to discuss your experience with in-store systems and tools. Think of examples where you've used technology to improve efficiency or solve problems, as this will highlight your capability to adapt to the digital aspects of the job.
✨Emphasise Teamwork
This position requires a strong team player, so come ready to share examples of how you've worked collaboratively in previous roles. Talk about how you’ve supported colleagues and contributed to a positive work environment, as this aligns perfectly with M&S's values.
✨Be Ready for Change
Flexibility is key in this role, so prepare to discuss how you've coped with change in past jobs. Share specific instances where you adapted quickly to new tasks or challenges, showing that you can handle the dynamic nature of the store operations.