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Work Pattern:
- Sunday: 07:00-11:00
- Monday: 07:00-11:00
- Thursday: 07:00-11:00
- Friday: 07:00-11:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in Admin where you will play a vital role in keeping our store running smoothly behind the scenes. We are looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You will be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you will help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you will need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You will use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You will work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Purpose:
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver best in town standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
- Deliver best in town standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Admin - Bristol Cabot Circus employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Admin - Bristol Cabot Circus
✨Tip Number 1
Get to know the company! Research M&S and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Assistant, you'll need to engage with customers and colleagues effectively. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to showcase your flexibility. During interviews, share examples of how you've adapted to changes in previous roles. M&S values agility, so demonstrating this quality can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the M&S team. Don’t miss out on this opportunity!
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and how you can contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the key accountabilities mentioned in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Admin. Familiarise yourself with tasks like accepting deliveries and managing stock. This will help you demonstrate your knowledge and show that you're ready to roll up your sleeves.
✨Showcase Your Team Spirit
Being a team player is crucial for this role. Think of examples from your past experiences where you've worked well with others. Be prepared to discuss how you can contribute to creating an inclusive environment and support your colleagues in achieving store goals.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant digital tools or systems you might use in the role. Be ready to talk about your experience with technology and how you can leverage it to track deliveries and manage stock efficiently.
✨Embrace Flexibility
The job requires adaptability, especially during busy periods like December. Prepare to discuss how you've handled changing priorities in the past and your willingness to take on various operational tasks. This will show that you're ready to meet the dynamic needs of the store.
