At a Glance
- Tasks: Deliver exceptional customer service and promote M&S high-quality food products.
- Company: Join the innovative team at Marks & Spencer, a leader in retail.
- Benefits: Flexible working hours, inclusive environment, and training on digital tools.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
Work Pattern
Wednesday 04:00 - 08:00
Thursday 04:00 - 08:00
Saturday 04:00 - 08:00
Under 18 disclaimer
This job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant in Saint Andrews employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact on customer experiences. With flexible working hours and a commitment to sustainability, joining our team means being part of a forward-thinking company that champions both its employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Saint Andrews
✨Tip Number 1
Get to know M&S and its products inside out! Before your interview, spend some time in-store or online learning about their food range. This way, you can impress them with your knowledge and show you're genuinely passionate about being a Customer Assistant.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or resolve an issue. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other tech M&S uses. Being digitally confident will set you apart and show that you're ready to enhance the customer experience.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! M&S values collaboration, so think of examples from your past experiences where you worked well with others. This will demonstrate that you’re a great fit for their inclusive environment.
We think you need these skills to ace Customer Assistant in Saint Andrews
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service. We want to see examples of how you've gone above and beyond for customers in the past, as this is key to being a great Customer Assistant.
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers!
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly, and we can't wait to see what you bring to the team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you went above and beyond to help someone, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players, so think of instances where you worked well in a team or adapted to changing situations. Highlighting your ability to support colleagues and contribute to a positive store environment will resonate well with the interviewers.
