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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote M&S high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a dynamic work environment with a focus on inclusivity.
All the details
Work Pattern
Monday 18:00-22:00
Tuesday 18:00-22:00
Thursday 18:00-22:00
Saturday 18:00-22:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and promotions. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to impress!
✨Tip Number 3
Be prepared to showcase your digital skills! M&S values tech-savvy individuals, so brush up on using apps and in-store devices. Mention any relevant experience during your conversation to highlight your adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to contribute to an inclusive store environment.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for M&S and our food products shine through. We want to see that you’re genuinely excited about the role and ready to share that passion with our customers!
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We love candidates who can demonstrate their ability to engage with customers and provide exceptional service, so share those stories!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. We want to know how you can use technology to enhance the shopping experience for our customers.
Tailor Your Application: Take a moment to customise your application to fit the job description. Use keywords from the listing and show us how your skills align with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your commitment to excellent service will resonate well, especially since the role focuses on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think of instances where you've used technology to enhance customer interactions. Be ready to discuss how you would use tools like the Sparks App to improve the shopping experience for customers.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you've collaborated with others in previous roles. Also, share your willingness to adapt to changing situations, as this is crucial in a retail environment.