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- Tasks: Deliver five-star service and recommend our newest food products to customers.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Embrace a fast-paced role with no two shifts the same!
- Why this job: Be at the frontline of retail, making customers feel valued every day.
- Qualifications: Resilience, teamwork, and digital confidence are key to success.
The predicted salary is between 11 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
Work Pattern:
- Sunday – 15:30 – 19:30
- Monday – 16:30 – 20:30
- Tuesday – 16:30 – 20:30
- Wednesday – 16:30 – 20:30
- Friday – 16:30 – 20:30
Responsibilities:
- You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to customers.
- Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- You will go above and beyond to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as Sparks and In‑Store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high‑energy environment where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
- No two shifts will look the same – and you'll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Instore Bakery - Cumbernauld employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Cumbernauld
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or recommend a product. Role-playing these situations with a friend can help you feel more confident and prepared for those high-pressure moments.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with the tools mentioned in the job description, like Sparks and In-Store devices. Being able to demonstrate your comfort with technology during the interview will set you apart from other candidates.
✨Tip Number 4
Be ready to adapt! Retail is all about flexibility, so think of examples from your past experiences where you've had to adjust quickly to changing circumstances. This will highlight your resilience and readiness to thrive in a dynamic environment.
We think you need these skills to ace Customer Assistant - Instore Bakery - Cumbernauld
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at M&S.
Tailor Your Application: Make sure to tailor your application to the Customer Assistant role. Highlight your experience in fast-paced environments and any customer service skills that make you a perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for this position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about the role and our company culture.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in the instore bakery entails. Familiarise yourself with M&S's values and the specific responsibilities mentioned in the job description. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or handled a challenging situation. This will highlight your ability to thrive under pressure and your commitment to making customers feel valued.
✨Embrace Digital Tools
Since being digitally confident is essential for this role, brush up on any relevant technology or tools you might use at M&S. If you have experience with similar digital platforms, be ready to discuss how you used them to enhance customer experiences. This shows you're adaptable and tech-savvy.
✨Demonstrate Team Spirit
M&S values teamwork, so think of examples where you've worked effectively as part of a team. Be prepared to talk about how you support your colleagues and contribute to a positive work environment. This will show that you're not just focused on individual success but also on helping the team achieve its goals.