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- Tasks: Deliver five-star service and recommend M&S Food products to customers.
- Company: Join the UK's fastest growing retailer, M&S.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a supportive team atmosphere.
- Why this job: Be a brand ambassador and make customers feel valued every time they shop.
- Qualifications: Strong customer service skills and digital confidence required.
The predicted salary is between 20000 - 22000 £ per year.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. You’ll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to customers, ensuring they feel valued every time they shop with us.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll up their sleeves and meet strong customer demand day in and day out.
Work Pattern
- Sunday 17:00-21:00
- Friday 18:00-22:00
- Saturday 18:00-22:00
Responsibilities
- In a high-pressure environment, you’ll stay sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
- Be digitally confident. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Be a team player who contributes to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Be flexible to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same, and you’ll embrace the challenge.
Qualifications / Skills
- Strong customer service mindset with the ability to operate under pressure and maintain high service standards.
- Ability to confidently recommend and sell products while building customer trust.
- Comfort with using digital tools and in-store technology to assist customers.
- Collaborative team orientation and willingness to adapt to changing store needs.
Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Cumbernauld employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Cumbernauld
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you speak confidently about what they offer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing these situations with a friend can help you feel more prepared and confident during the real deal.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with the Sparks App and any other tech tools M&S uses. Being comfortable with these will not only impress your interviewers but also make you a valuable asset on the shop floor.
✨Tip Number 4
Be ready to adapt! Retail can be unpredictable, so highlight your flexibility and willingness to jump into different roles as needed. Share examples from past experiences where you've thrived in changing environments.
We think you need these skills to ace Customer Assistant - Food - Cumbernauld
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let us know why you love food and what excites you about M&S products. Share any relevant experiences that highlight your enthusiasm and knowledge – it’ll make you stand out!
Highlight Your Customer Service Skills: We’re all about delivering five-star service, so make sure to showcase your customer service mindset. Give examples of how you've gone above and beyond for customers in the past – we want to see that you thrive under pressure!
Be Digital Savvy: Mention any experience you have with digital tools or technology, especially if you’ve used apps or in-store devices before. We’re looking for someone who can enhance the customer experience using these tools, so don’t hold back!
Emphasise Teamwork and Flexibility: Let us know how you work well in a team and adapt to changing situations. Share stories that demonstrate your collaborative spirit and willingness to roll up your sleeves – we need team players who can handle the hustle!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion and knowledge, which is exactly what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your ability to maintain high service standards under pressure will demonstrate that you can thrive in a busy environment.
✨Embrace Digital Tools
Since the role involves using digital tools like the Sparks App, it’s a good idea to brush up on your tech skills. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences.
✨Team Player Attitude
M&S values collaboration, so think of instances where you’ve worked well in a team. Emphasising your flexibility and willingness to adapt to changing demands will show that you’re ready to contribute to a positive work environment.