At a Glance
- Tasks: Deliver five-star service and support customers in a fast-paced food retail environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and adaptability in a busy store.
- Why this job: Be a brand ambassador and make customers feel valued every time they shop.
- Qualifications: Passion for food, resilience, and a commitment to excellent customer service.
The predicted salary is between 10 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Responsibilities:
- Work in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- Go above and beyond to serve, sell, fill, and help drive growth in sales.
- Utilise digital tools such as Sparks and in-store devices to enhance the customer experience and ensure they get the products they want when they need them.
- Be a team player, contribute to a positive, high-energy environment, and support colleagues in delivering a seamless customer experience.
- Adapt to shifting store demands and work across various areas of the store with flexibility.
Work Pattern:
- Sunday 17:30‑21:30
- Friday 17:30‑21:30
- Saturday 17:30‑21:30
Customer Assistant - Food - Cowley Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being more than just a retailer; we are a community that values our employees as much as our customers. As a Customer Assistant in Cowley Simply Food, you'll enjoy a dynamic work environment that fosters teamwork and personal growth, with opportunities to enhance your skills and advance your career. Our commitment to exceptional service means you’ll be part of a brand that truly cares about its people, offering flexible working hours and a supportive culture that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Cowley Simply Food
✨Tip Number 1
Get to know M&S and their Food products inside out! When you walk into that interview, show off your passion for their offerings. It’s all about demonstrating that you’re not just another candidate, but someone who genuinely cares about the brand and its customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase how you handle pressure and provide five-star service. We want to see you shine in those moments, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Be flexible and adaptable! M&S is all about meeting customer demand head-on, so highlight your ability to switch gears and tackle different tasks as needed. Show them you’re a team player who thrives in a high-energy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. Let’s get you that Customer Assistant role!
We think you need these skills to ace Customer Assistant - Food - Cowley Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us know why you love food and what excites you about working in the M&S Food section. Share any relevant experiences or knowledge that make you a great fit for this role.
Highlight Your Customer Service Skills:We want to see how you’ve gone above and beyond for customers in the past. Use specific examples in your application to demonstrate your ability to deliver five-star service, especially in high-pressure situations.
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for down-to-earth colleagues who can connect with our customers, so show us who you are and what makes you unique!
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, especially in high-pressure situations. This will demonstrate your ability to thrive in a busy environment.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you've collaborated with others in previous roles. Highlight your adaptability and willingness to take on various tasks, as this aligns with the dynamic nature of the role.
✨Practice Digital Tool Usage
Familiarise yourself with digital tools that enhance customer experience, like Sparks or in-store devices. If you have experience using similar technology, mention it. Showing that you're tech-savvy can give you an edge in the interview.
