At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, great communication skills, and digital confidence.
Work Pattern:
- Monday 14:00-18:00
- Wednesday 14:00-18:00
- Friday 09:00-13:00
- Saturday 11:00-18:00
- Sunday 14:00-18:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our café, where you will become a champion of our delightful food and drink offerings, offers, and services. We are seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You will be a brand ambassador who is ready to recommend and promote our delicious café menu.
Through remarkable service, you will make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You will utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers do not wait while maintaining high standards in food safety and hygiene consistently.
You will be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant - Cafe - Coventry Arena employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our café at Coventry Arena, you'll enjoy flexible working hours, competitive pay including an unsocial premium, and comprehensive training to enhance your skills. Join us to be part of a forward-thinking team that champions customer service and embraces the latest food trends, all while contributing to a greener retail future.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Cafe - Coventry Arena
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their café offerings. This will help you show off your passion for their products and demonstrate that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your digital savvy! Since being digitally confident is key for this role, be ready to discuss any experience you have with digital tools or technology. Mention how you’ve used them to enhance customer experiences in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Don’t forget to highlight your flexibility and teamwork skills in your application!
We think you need these skills to ace Christmas Customer Assistant - Cafe - Coventry Arena
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to be a brand ambassador for our café!
Be Specific:Use specific examples from your past experiences to highlight your skills. Whether it’s a time you went above and beyond for a customer or how you handled a busy shift, we love to see real-life stories that showcase your abilities.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your digital skills and any experience you have in a café or retail environment. This shows us that you understand what we’re looking for and that you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu
Familiarise yourself with the café menu and any seasonal offerings. Being able to discuss your favourite items and recommend them confidently will show your passion for food and drink, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're not already familiar with digital menus or in-store devices. Being confident in using these tools will be crucial, so consider practicing with similar technology before your interview.
✨Emphasise Teamwork and Flexibility
Think of examples where you've worked well in a team or adapted to changing situations. M&S values flexibility and collaboration, so showing that you can thrive in a dynamic environment will set you apart from other candidates.
