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- Tasks: Analyse customer behaviour and enhance loyalty programmes for Financial Services.
- Company: Join M&S, a leading brand focused on quality and customer service.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team committed to making a difference.
- Why this job: Make a real impact by shaping customer loyalty and driving sales.
- Qualifications: Passionate about customer insights with strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Commercial Analyst in our Financial Services team, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions through commercial insights and analysis. Ensuring we reward customers, strengthen brand sentiment, while driving incremental sales. You will support the development of bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme. You will partner with a variety of stakeholders across the business (including key relationships with Commercial, Sparks and the Data / Analytics / AI team).
What you'll do:
- Deliver analysis to enhance M&S Financial Services products, propositions, customer journeys and customer communications.
- Provide insight into performance of loyalty offers and undertake deep dive analysis to understand trends, inform changes to propositions and to identify opportunities to grow FS products and M&S sales.
- Analyse and develop a deep understanding of customer behaviours by segment, channel and proposition, translating this knowledge into ways to grow spend, improve customer journeys and increase revenue.
- Deliver analysis that shapes the Financial Services loyalty programme, ensuring we are operating to drive incremental spend and meet customer needs.
- Support the Senior Proposition Manager in designing compelling, personalised customer offers based on insights and analysis of historical offers.
Who you are:
- Passionate about all things customer, loyalty, and commercial.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to audience.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Highly proficient in MS suite (Word, Excel & PowerPoint).
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Commercial Analyst employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at M&S. A friendly chat can open doors and give you insider info on what they're looking for in a Commercial Analyst.
✨Tip Number 2
Prepare for interviews by diving deep into M&S's loyalty programmes. Show us you understand how to enhance customer journeys and drive sales through your analysis. Bring examples of how you've done this before!
✨Tip Number 3
Practice your communication skills! As an influential communicator, you'll need to adapt your style to different stakeholders. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the M&S team and contributing to our mission.
We think you need these skills to ace Commercial Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Analyst role. Highlight your analytical skills and experience with customer loyalty programmes, as these are key to what we’re looking for.
Showcase Your Data Skills: Since this role is all about data-driven insights, don’t forget to mention your proficiency in tools like Excel and any relevant analytical projects you've worked on. We want to see how you can use data to drive decisions!
Communicate Clearly: As an influential communicator, it’s important to demonstrate your ability to adapt your communication style. Use clear and concise language in your application to show us you can engage with various stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
As a Commercial Analyst, you'll be expected to work with data and insights. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in the past. Bring examples of your analysis that led to successful outcomes.
✨Understand the Loyalty Landscape
Familiarise yourself with loyalty programmes, especially in financial services. Research M&S's current offerings and think about how you could enhance them. Be ready to share your ideas on creating compelling, personalised customer offers based on your insights.
✨Stakeholder Management Skills
This role involves partnering with various stakeholders. Prepare to discuss your experience in managing relationships and adapting your communication style. Think of specific examples where you successfully influenced others or collaborated on projects.
✨Showcase Your Strategic Thinking
The job requires a strategic mindset. Be prepared to talk about how you approach problem-solving and decision-making. Share instances where you took a broad view of a situation and identified key information that led to impactful decisions.