At a Glance
- Tasks: Lead and inspire your team while ensuring exceptional customer experiences.
- Company: Join M&S, a dynamic and evolving retail leader.
- Benefits: Enjoy a 20% discount, competitive holidays, and flexible work options.
- Other info: Access to wellbeing support and a charity volunteer day.
- Why this job: Make a real impact in a role that empowers and develops others.
- Qualifications: Strong leadership skills and a passion for team development.
The predicted salary is between 31500 - 38500 £ per year.
All the details
At M&S, we’re evolving faster than ever before.
As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results.
We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence.
If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
All the details
At M&S, we’re evolving faster than ever before.
As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results.
We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence.
If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
- Lead and Inspire
- Take full accountability for your direct reports, owning their end-to-end experience.
- Mentor and develop your team to be their best, celebrating success and managing performance effectively.
- Collaborate with the store leadership team to deliver shared objectives.
- Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
- Act on customer feedback with urgency to go above and beyond.
- Empower teams to take ownership of Service, Selling, and Filling.
- Create a great place to work by listening to and acting on colleague feedback.
- Deliver with Excellence
- Ensure the store trades safely and legally at all times.
- Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
- Implement launches, events, and campaigns flawlessly, right first time.
- Drive accurate execution of all processes and guidelines in collaboration with your team.
- Drive High Performance
- Raise the bar through coaching and performance development.
- Lead your team to deliver a consistent and exceptional customer experience.
- Drive sales and contribution through consistent delivery of key inputs.
- Demonstrate digital confidence across all platforms including Time & Attendance (T&A), My HR, Teams, and Power BI.
- People Accountabilities
- Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
- Manage new starters through probation effectively.
- Spot and develop talent to meet future succession needs.
- Ensure duty of care calls and Returns to Work are completed promptly.
- Conduct absence review meetings where applicable.
- Complete 100% of check-ins, celebrating success and managing performance.
- Ensure compliance learning is completed by all colleagues.
- What’s In It For You
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day.
We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Full maternity pay for 26 weeks.
- Work Life options, including 4-day working week or 9-day fortnight.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- #J-18808-Ljbffr
Colleague Manager - Killarney employer: Marks and Spencer
Marks and Spencer is an exceptional employer that fosters a culture of innovation and collaboration, particularly within the Corporate HR technology team. Employees benefit from a supportive environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Working in a dynamic location, you will have the opportunity to lead impactful projects that enhance the colleague experience throughout their journey with the company.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Manager - Killarney
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Marks and Spencer!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Marks and Spencer.
We think you need these skills to ace Colleague Manager - Killarney
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Marks and Spencer. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Marks and Spencer and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Marks and Spencer. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Marks and Spencer's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Marks and Spencer
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Marks and Spencer.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Marks and Spencer will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Marks and Spencer and how you would contribute to adapting HR strategies.
