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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences at M&S.
- Company: Join the innovative team at Marks & Spencer, evolving retail with purpose.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Make a real impact while shaping the future of retail and empowering your colleagues.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Be part of a transformation journey that values innovation and agility.
The predicted salary is between 36000 - 60000 £ per year.
Colleague Manager – Athlone
Join to apply for the Colleague Manager – Athlone role at Marks and Spencer. At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you’re ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
Responsibilities
- Take full accountability for your direct reports, owning their end‑to‑end experience.
- Mentor and develop your team to be their best, celebrating success and managing performance effectively.
- Collaborate with the store leadership team to deliver shared objectives.
- Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
- Act on customer feedback with urgency to go above and beyond.
- Empower teams to take ownership of Service, Selling, and Filling.
- Create a great place to work by listening to and acting on colleague feedback.
- Ensure the store trades safely and legally at all times.
- Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
- Implement launches, events, and campaigns flawlessly, right first time.
- Drive accurate execution of all processes and guidelines in collaboration with your team.
- Raise the bar through coaching and performance development.
- Lead your team to deliver a consistent and exceptional customer experience.
- Drive sales and contribution through consistent delivery of key inputs.
- Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI.
- Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
- Manage new starters through probation effectively.
- Spot and develop talent to meet future succession needs.
- Ensure duty of care calls and Returns to Work are completed promptly.
- Conduct absence review meetings where applicable.
- Complete 100% of check‑ins, celebrating success and managing performance.
- Ensure compliance learning is completed by all colleagues.
What’s In It For You
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Full maternity pay for 26 weeks.
- WorkLife options, including 4‑day working week or 9‑day fortnight.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Retail
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Colleague Manager - Athlone employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Manager - Athlone
✨Tip Number 1
Network like a pro! Reach out to current or former colleagues at M&S on LinkedIn. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you can showcase your leadership skills and experience in mentoring teams, as that’s key for the Colleague Manager role.
✨Tip Number 3
Show your passion for customer service! Be ready to share examples of how you've gone above and beyond for customers in the past. M&S loves candidates who put customers first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you ace the process.
We think you need these skills to ace Colleague Manager - Athlone
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Colleague Manager role shine through. We want to see how you connect with M&S's mission and values, so don’t hold back on sharing why you’re excited about this opportunity!
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your experience in mentoring and developing teams, as well as any relevant achievements that demonstrate your ability to lead and inspire. We love seeing how your background aligns with our goals!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there to help you along the way.
How to prepare for a job interview at Marks and Spencer
✨Know the Company Inside Out
Before your interview, make sure you research Marks and Spencer thoroughly. Understand their values, recent initiatives, and how they’re evolving in the retail space. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Colleague Manager, you'll need to inspire and mentor your team. Prepare examples from your past experiences where you've successfully led a team, managed performance, or celebrated successes. Be ready to discuss how you can empower others and create a positive work environment.
✨Demonstrate Customer-Centric Thinking
Marks and Spencer places a strong emphasis on exceptional customer experiences. Think of specific instances where you’ve acted on customer feedback or gone above and beyond to meet customer needs. Highlighting these experiences will show that you understand the importance of customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the role. Practice responses to scenarios related to team management, conflict resolution, and operational challenges. This will help you articulate your thought process and decision-making skills effectively.
