Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead store operations, coach team members, and ensure top-notch customer service.
- Company: A leading retail company in London with a focus on excellence.
- Benefits: Competitive pay, employee discounts, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for operational excellence.
- Other info: Fast-paced environment with plenty of room for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail company in London is seeking a Team Support Manager to lead store operations, ensuring high standards and customer service. The successful candidate will coach team members, manage resources effectively, and drive productivity during shifts.
Responsibilities also include:
- Maintaining a safe environment
- Responding to customer feedback
- Supporting visual merchandising updates
This role requires strong communication skills, a good understanding of operational excellence, and a commitment to delivering superior customer experiences.
Store Floor Lead — Customer Service & Operations in City of London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Floor Lead — Customer Service & Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Store Floor Lead role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've coached team members in the past and how you can drive productivity on the shop floor. We want to see your passion for operational excellence!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Store Floor Lead — Customer Service & Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store Floor Lead role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can coach and support our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and operations. Share specific examples of how you've driven productivity and maintained high standards in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share instances where your communication made a difference in your team's performance or customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know the Company Inside Out
Before your interview, make sure you research the retail company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Store Floor Lead, you'll need to demonstrate your ability to coach and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved productivity. Be ready to discuss how you can apply these skills to enhance customer service in the new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you had to respond to customer feedback or handle operational challenges. Practising your responses will help you articulate your thought process clearly during the interview.
✨Emphasise Communication and Collaboration
Strong communication is key in this role. Be prepared to discuss how you’ve effectively communicated with team members and customers in the past. Highlight any experiences where collaboration led to improved outcomes, as this will resonate well with the interviewers looking for a Team Support Manager.
