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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-respected retail brand known for its commitment to quality.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Experience in customer service and team leadership is a plus.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Work Pattern:
- Week 1: Monday 06:00-14:00
- Tuesday 06:00-14:00
- Wednesday 06:00-14:00
- Thursday 06:00-14:00
- Friday 06:00-14:00
Week 2:
- Monday 14:00-22:00
- Tuesday 14:00-22:00
- Wednesday 14:00-22:00
- Thursday 14:00-22:00
- Saturday 14:00-22:00
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours.
- Support Colleague Managers by sharing observations of colleagues.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building.
Key Accountabilities:
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues.
- Identifies colleagues for recognition and celebrates success within the store.
- Allocates resource efficiently to deliver process, task and service.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback.
- Takes accountability for planning and managing own work efficiently.
- Treats all colleagues fairly, understanding different perspectives and needs.
- Builds positive relationships by being a good listener.
Technical Skills/Experience:
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation and operational excellence.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role.
- Maintain high presentation standards and attention to detail.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Finsbury Pavement in City of London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Finsbury Pavement in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your leadership skills and customer service prowess.
✨Tip Number 3
Dress the part! Make sure you look sharp and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the Shift Lead role!
We think you need these skills to ace Shift Lead - Food - Finsbury Pavement in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. We want to see how you can lead a team and deliver great customer service, so don’t hold back on showcasing your relevant experience!
Show Your Passion for Customer Service: In your written application, let us know why you’re passionate about providing excellent customer service. Share any specific examples of how you've gone above and beyond for customers in the past – we love to hear those stories!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just follow the prompts!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key responsibilities like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coordinate resources and lead a team. Prepare examples from your past experiences where you've successfully managed a team or improved productivity. Highlight how you can create a positive atmosphere and drive performance.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've handled customer feedback in the past and what steps you've taken to ensure a great customer experience. Demonstrating your commitment to putting customers first will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about situations where you've had to adapt quickly or manage a crisis, and be prepared to explain your thought process and actions.
