At a Glance
- Tasks: Shape and deliver innovative tech solutions for M&S Food online.
- Company: Join M&S, a leader in retail innovation and customer experience.
- Benefits: Enjoy discounts, competitive holidays, bonuses, and wellbeing support.
- Why this job: Make a real impact on the online food experience for millions.
- Qualifications: Strong communication, analytical skills, and agile experience required.
- Other info: Be part of a diverse team driving change in the digital era.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a Product Manager to help shape and deliver innovative technology solutions that power our M&S Food online catalog and enhance the customer experience online. This is an exciting time to join us as we continue to bring our in-store food catalog online and extend our offerings in gifting & entertainment. As part of the Web Experience team in the Online portfolio, you'll contribute to the product strategy and ongoing digital product development for M&S.com. Acting as the voice of the customer, you'll help develop data-informed product solutions to complex customer problems, holistically manage the Food online web experience from strategy creation, product planning and build, to launch and optimization.
Responsibilities
- Identify and apply insight from customer research, data analytics, market and competitor analysis, industry / product / technology trends etc.
- Contribute to development of business cases that include: market analysis, costs, business/user benefits, OPEX & CAPEX calculations, sensitivity analysis & NPS output.
- Manage a backlog of customer problems, new features, optimising existing features, technical debt, quick wins vs strategic projects that will make an impact to your product goals.
- Contribute to each quarterly prioritisation process and create a hi-level product roadmap, presenting it to wider teams and stakeholders on a regular basis.
- Demonstrate a good level of understanding of the full technology stack and understand how your product interacts with all areas of the business.
Your skills and experience
- Excellent communication and collaboration skills, able to lead and influence partners at all levels of the organisation.
- Strong analytical abilities and experience with data-driven decision making.
- Ability to work in an agile development environment, with a proven understanding of agile methodologies and tools.
- Familiarity with UX design principles and experience working with design teams to build intuitive and user-friendly products.
- A passion for technology and innovation, with the ability to stay up-to-date with industry trends and new technologies.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Product Manager - Food Online in City of London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Food Online in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at M&S. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into M&S's online presence. Understand their products, customer feedback, and recent innovations. This will help you speak their language and show you're genuinely interested.
✨Tip Number 3
Practice your storytelling skills! Be ready to share how your past experiences align with the role of Product Manager. Use data and examples to illustrate your impact on previous projects.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on being part of the M&S family right from the start.
We think you need these skills to ace Product Manager - Food Online in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with data-driven decision making and agile methodologies, as these are key for us at M&S.
Showcase Your Passion: Let your enthusiasm for technology and innovation shine through in your application. We want to see how you stay updated with industry trends and how that can benefit our Food online offerings.
Be Customer-Centric: Remember to emphasise your ability to act as the 'voice of the customer'. Share examples of how you've used customer insights to drive product development and improve user experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Product Inside Out
Before the interview, dive deep into M&S's Food online offerings. Familiarise yourself with their current product catalogue, recent innovations, and any customer feedback available. This will not only show your enthusiasm but also help you discuss how you can contribute to enhancing the customer experience.
✨Data-Driven Decision Making
Brush up on your analytical skills! Be prepared to discuss how you've used data analytics in past roles to inform product decisions. Think of specific examples where your insights led to successful outcomes, as this aligns perfectly with the role's focus on data-informed solutions.
✨Emphasise Collaboration Skills
As a Product Manager, you'll need to work closely with various teams. Prepare examples that showcase your ability to lead and influence stakeholders at all levels. Highlight experiences where collaboration led to successful project outcomes, especially in agile environments.
✨Stay Current with Industry Trends
Show your passion for technology and innovation by discussing recent trends in the food retail sector. Bring up any new technologies or UX design principles that excite you and explain how they could be applied to improve M&S's online food experience.
