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- Tasks: Serve customers, maintain bakery standards, and ensure fresh products are always available.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
- Why this job: Be part of a fast-paced team delivering fresh food and exceptional service daily.
- Qualifications: Must be 18 or over; strong communication and customer service skills required.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- Week 1: Monday 14:00-22:00
- Tuesday 14:00-22:00
- Wednesday 14:00-22:00
- Friday 14:00-22:00
- Saturday 14:00-22:00
- Week 2: Sunday 12:00-20:00
- Monday 14:00-22:00
- Wednesday 14:00-22:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
Under 18 Disclaimer: This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift - delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role - but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speed-er, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organization, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Putney in City of London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Putney in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the fast-paced, customer-focused environment of the bakery. We want to see your passion shine through!
✨Tip Number 3
Show off your teamwork skills! Since this role is all about working closely with others, be ready to share examples of how you've collaborated in the past. Highlighting your ability to adapt and support your colleagues will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Assistant - In Store Bakery - Putney in City of London
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for fresh produce and customer service. We want to see that you’re as excited about this role as we are!
Be Specific About Your Skills: Make sure to mention any relevant skills or experiences that align with the job description. Whether it’s your ability to work under pressure or your knack for keeping things tidy and stocked, we want to know how you can contribute to our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key accountabilities and capabilities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Basics
Familiarise yourself with the bakery products M&S offers. Understand the different types of bread, pastries, and cakes they sell. This knowledge will help you engage with customers and show your passion for food during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering five-star service.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in a team and how you adapt to changing situations. M&S values team players who can handle the fast-paced environment, so share specific instances where you collaborated effectively with others.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and answering common interview questions.