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- Tasks: Own the online shop, enhance customer experience, and drive trading strategy.
- Company: Join M&S, a dynamic and inclusive retail leader.
- Benefits: 20% discount, competitive holidays, bonuses, and wellbeing support.
- Why this job: Be part of a transformative team shaping the future of retail.
- Qualifications: Passion for merchandising, data-driven decision-making, and strong communication skills.
- Other info: Fixed term contract until October 2026 with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Please note this role is a Fixed Term Contract until Oct 2026.
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
The role of the Assistant Online Merchandising Manager is to put the customer at the heart of our digital experience. You will own the online shop for your business unit across UK and ROI websites - day to day trade the site, partner with online commercial managers, and deliver the trading strategy.
A commercially minded and results-driven professional with a strong passion for site merchandising and enhancing the customer journey, empowered by data-led decision-making, strategic thinking, attention to detail, and collaborative communication.
Key responsibilities include:
- Build strong partnerships with Online Commercial Managers to ensure effective delivery of the trade plan.
- Own day to day trade, using daily metrics to understand and improve the customer experience.
- Build cross-functional relationships, collaborating but also ability to challenge, to ensure campaigns and key trading moments are optimised.
- Work cross-functionally to ensure end-to-end experience is seamless.
- Manage workload of offshore to ensure delivery of high-quality standards and within timelines.
- Ensure all key trading events are flawlessly executed onsite, delivering a cohesive and engaging customer experience that maximises conversion and aligns with commercial and marketing objectives.
- Deliver improvements to the onsite journey using data and insights to enhance customer experience and performance.
- Conduct regular performance reviews, using data to drive decisions, from post-implementation reviews (PIRs) to monthly deep dives.
Who you are:
- Strong passion for site merchandising and enhancing the customer journey with proven experience in a similar role.
- Commercially minded with a strategic approach to trading.
- Proficient in using data and insights to inform decision-making.
- Collaborative team player with excellent communication skills.
- Proactive, detail-oriented, and results-driven.
- Willing to challenge the status quo.
Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Assistant Onsite Merchandising Manager in City of London employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Onsite Merchandising Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at M&S on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research M&S's latest campaigns and their approach to online merchandising. Show them you’re not just passionate but also informed about their business.
✨Tip Number 3
Practice your answers to common interview questions, especially around data-driven decision-making and customer experience. We want to see how you think and how you can contribute to enhancing the customer journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S team.
We think you need these skills to ace Assistant Onsite Merchandising Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Onsite Merchandising Manager role. Highlight your experience in site merchandising and how it aligns with M&S's focus on enhancing the customer journey.
Show Your Passion: Let your enthusiasm for site merchandising shine through! Share specific examples of how you've improved customer experiences in previous roles, as this will resonate with our commitment to putting customers at the heart of everything we do.
Be Data-Driven: Since this role involves using data to inform decisions, include any relevant metrics or results from your past work. This shows us that you can leverage insights to enhance performance and drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Numbers
As an Assistant Onsite Merchandising Manager, you'll need to be data-driven. Brush up on key metrics related to online trading and customer experience. Be ready to discuss how you've used data in past roles to make decisions that improved performance.
✨Showcase Your Collaboration Skills
This role requires strong partnerships with Online Commercial Managers and cross-functional teams. Prepare examples of how you've successfully collaborated in the past, highlighting your communication skills and ability to challenge the status quo when necessary.
✨Understand the Customer Journey
Dive deep into M&S's online shopping experience. Familiarise yourself with their website and app, noting areas for improvement. During the interview, share your insights on enhancing the customer journey and how you would approach this in your role.
✨Be Proactive and Detail-Oriented
M&S values a proactive approach and attention to detail. Think of specific instances where your meticulous nature led to successful outcomes. Be prepared to discuss how you manage workloads and ensure high-quality standards are met in a timely manner.
