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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain a tidy store environment.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Earn a premium for unsocial hours and enjoy flexible working options.
- Why this job: Be the face of M&S this Christmas and make a real impact on customer experiences.
- Qualifications: Must be 18 or over; strong communication and customer service skills required.
- Other info: Exciting opportunity to work full-time during peak festive weeks.
Overview
All the details
Working Pattern
Thurs 22:00-08:00; Sat 22:00-08:00.
Unsocial Hours Premium of £3 per hour paid for hours worked between 22:00 and 06:00. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Operations Assistant - Through The Night - Bluewater 102597 employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Operations Assistant - Through The Night - Bluewater 102597
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and how you would handle different situations. Role-play with a friend or family member to build your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Marks & Spencer is looking for people who can engage with customers, so don’t be afraid to show your friendly side and share your passion for delivering great service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Christmas Operations Assistant - Through The Night - Bluewater 102597
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples that demonstrate your skills!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to read through the job description and align your application with the key accountabilities and capabilities mentioned. We love seeing candidates who take the time to connect their experiences with what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and user-friendly, so you can focus on showcasing your amazing self!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Christmas Operations Assistant. Familiarise yourself with customer service principles and how to engage effectively with customers. This will help you demonstrate your commitment to delivering excellent service during the interview.
✨Showcase Your Flexibility
Since this role requires working unsocial hours, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experience where you've successfully managed your time or adapted to new situations, as this will show you're ready for the demands of the job.
✨Demonstrate Your Customer Focus
Think of examples where you've gone above and beyond for a customer. During the interview, share these stories to illustrate your dedication to providing remarkable service. Remember, the company values putting customers first, so make sure your passion for customer satisfaction shines through.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company culture. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you. Questions about team dynamics or how success is measured can also give you valuable insights into what they value most.