At a Glance
- Tasks: Support our store by accepting deliveries, unpacking goods, and keeping shelves stocked.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Competitive pay, flexible hours, and a chance to develop your skills.
- Other info: Great opportunity for career growth in a supportive and inclusive environment.
- Why this job: Be part of a team that creates a seamless shopping experience for customers.
- Qualifications: Must be 18+, with strong communication skills and a positive attitude.
All the details
Working Pattern
Sunday- 05:30-13:30
Monday- 04:30-12:30
Tuesday- 04:30-12:30
Wednesday- 14:00-22:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant - Warehouse Operative - Warren Park Ashford employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and flexibility are at the heart of our operations. Our Christmas Customer Assistant role at Warren Park Ashford not only provides competitive pay, including an unsocial hours premium, but also fosters a culture of inclusivity and growth, ensuring that every team member feels valued and empowered to contribute to a seamless shopping experience. Join us to be part of a forward-thinking company that champions diversity and offers opportunities for personal and professional development in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Warren Park Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Christmas Customer Assistant. Highlight your teamwork and customer service experience to really shine!
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires adaptability, think of examples from your past where you've successfully handled changing situations. This will demonstrate that you can roll with the punches and keep things moving smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a big plus for this role. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Warren Park Ashford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to a smooth operation at M&S.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We’re looking for hardworking individuals, so share examples of your previous experience that demonstrate your commitment to excellent customer service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Christmas Customer Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Christmas Customer Assistant. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Team Spirit
Since teamwork is crucial in this position, be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Be Ready for Flexibility Questions
Expect questions about your ability to adapt to changing situations. Think of times when you've had to adjust your plans or take on different tasks. Showing that you're flexible and can handle various operational duties will impress your interviewers.
✨Demonstrate Digital Confidence
As you'll be using digital tools to manage stock and track deliveries, be prepared to discuss your experience with technology. If you've used similar systems before, mention them, and express your eagerness to learn new tools quickly.
