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- Tasks: Join our team to keep the store running smoothly behind the scenes.
- Company: Be part of M&S, a leading retailer with a commitment to inclusivity.
- Benefits: Flexible working hours and a chance to make an immediate impact.
- Other info: Great opportunity for high school and college students looking for seasonal work.
- Why this job: Help create a seamless shopping experience for customers during the festive season.
- Qualifications: Must be over 18 and ready to work through the night.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern
- Thursday 22:00-06:00
- Friday 22:00-06:00
- Saturday 22:00-06:00
- Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
- Under 18 disclaimer: This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Warehouse Operative - Through The Night - Edinburgh Kinnaird employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Through The Night - Edinburgh Kinnaird
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your digital skills! As you'll be using in-store systems, make sure to highlight any experience you have with technology. If you're comfortable with apps or stock management tools, let us know – it’ll give you an edge!
✨Tip Number 4
Be flexible and adaptable! The retail environment can change quickly, especially during the festive season. Share examples of how you've adapted to changes in the past, and show us that you're ready to roll with whatever comes your way.
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Through The Night - Edinburgh Kinnaird
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a part of our team and contributing to a smooth operation at M&S.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for hardworking individuals, so emphasise your experience with deliveries, stock management, and teamwork!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Christmas Customer Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Christmas Customer Assistant. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Team Spirit
Since teamwork is crucial in this position, be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Be Digitally Savvy
As the job requires using in-store systems, brush up on your digital skills. Be prepared to discuss any relevant experience you have with technology or tools that help manage stock and track deliveries. This shows you're ready to hit the ground running.
✨Flexibility is Key
The role demands adaptability, so think of instances where you've successfully adjusted to changing situations. Whether it’s taking on different tasks or working varied hours, showing your flexibility will impress the interviewers.