At a Glance
- Tasks: Support our store operations and ensure a smooth shopping experience for customers.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible working options, training opportunities, and a chance to make an impact.
- Other info: Exciting opportunity to work during the festive season with potential for growth.
- Why this job: Be part of a dynamic team and help create memorable shopping experiences.
- Qualifications: Must be 18 or older with a passion for customer service.
Christmas Customer Assistant - Warehouse Operative - Swindon Orbital Retail Park
All the details
Work Pattern
Sunday: 10:00-18:00
Saturday: 10:00-18:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
This job role involves operating mechanical equipment as relevant to the job role and therefore we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in‑store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, and more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Retail, Retail Apparel and Fashion, and Retail Groceries
Christmas Customer Assistant - Warehouse Operative - Swindon Orbital Retail Park employer: Marks and Spencer
At M&S, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. As a Christmas Customer Assistant at our Swindon Orbital Retail Park, you'll benefit from comprehensive training, opportunities for personal growth, and the chance to contribute to a customer-centric culture that prioritises exceptional service. Join us in making a meaningful impact this festive season while enjoying the support of a forward-thinking company committed to sustainability and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Swindon Orbital Retail Park
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the role.
✨Tip Number 3
Dress the part! Even though it’s a warehouse role, looking smart and presentable shows that you take the opportunity seriously. Plus, it helps make a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Swindon Orbital Retail Park
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Detail-Oriented:Attention to detail is key in this role! In your application, mention times when you’ve successfully managed tasks with precision. We love candidates who take pride in their work and can keep things organised.
Embrace Feedback:We value those who are open to feedback and willing to learn. In your written application, consider mentioning how you’ve used feedback to improve your performance in previous roles. It shows us you’re adaptable and keen to grow!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our company and the exciting opportunities we offer.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the tasks mentioned in the job description, like serving customers efficiently and keeping the store tidy. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer experiences, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will highlight your commitment to putting customers first.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle the physical aspects of the job, such as operating mechanical equipment or managing your workload efficiently. You might be asked how you would prioritise tasks during busy periods, so think through your strategies beforehand.
✨Embrace Feedback and Adaptability
M&S values individuals who are open to feedback and can adapt to changing situations. Be ready to discuss how you've responded to constructive criticism in the past and how you adjust your approach based on feedback. This shows you're a team player who’s keen to improve.
