At a Glance
- Tasks: Join our team to keep the store running smoothly and deliver great customer experiences.
- Company: Be part of M&S, a brand known for its commitment to quality and service.
- Benefits: Competitive hourly rate with unsocial premium, flexible shifts, and a supportive work environment.
- Other info: Opportunity for flexible working arrangements and career growth within a diverse team.
- Why this job: Gain valuable experience in retail while making a real impact during the festive season.
- Qualifications: Must be 18+, with strong customer service skills and a team-oriented mindset.
All the details
Working Pattern
Sunday- 09:00 -16:30
Friday- 14:30-21:00
Saturday- 10:00-17:30
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Warehouse Operative - Silverlink Newcastle in Newcastle upon Tyne employer: Marks and Spencer
At M&S, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service. Our Silverlink Newcastle location provides flexible working arrangements and competitive pay, including an unsocial hours premium, ensuring our employees feel valued and rewarded. With opportunities for personal growth and development, you will be part of a dynamic team dedicated to delivering exceptional shopping experiences during the festive season.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Silverlink Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their operations.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. We recommend rehearsing your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your flexibility! Since the role requires adapting to different shifts and tasks, be ready to discuss how you've successfully managed changing priorities in the past. It’ll show you’re the right fit for the dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using digital tools, which is a big plus for this role.
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Silverlink Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We love seeing specific examples of how you've demonstrated teamwork and attention to detail in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Christmas Customer Assistant position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Christmas Customer Assistant. Familiarise yourself with tasks like accepting deliveries and keeping the store organised. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to discuss how you can engage with customers and meet their needs effectively.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so prepare to talk about your experience working in teams. Think of specific instances where you’ve worked well with others to achieve a common goal, especially in busy or challenging situations.
✨Demonstrate Digital Confidence
As you'll be using in-store systems and tools, it’s important to show that you're comfortable with technology. Brush up on any relevant digital skills and be prepared to discuss how you’ve used technology in previous roles to manage tasks efficiently.
