Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring our store runs smoothly and products are always available.
- Company: Be part of the innovative M&S team, leading the retail industry into a greener digital era.
- Benefits: Flexible working options, inclusive environment, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience while working in a dynamic team.
- Qualifications: Must be 18+, with strong communication skills and a commitment to excellent customer service.
- Other info: Exciting opportunities await in a fast-paced, supportive workplace.
All the details
Work Pattern
Wednesday: 12:00-20:00
Thursday: 12:00-20:00
Friday: 12:00-20:00
Saturday: 12:00-20:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
This job role involves operating mechanical equipment as relevant to the job role and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You’ll use our in‑store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store
- Build expert product knowledge to sell and recommend our products and services
- Utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Legal
We are an International recruitment organisation, and all applicants must be legally eligible to work in the UK. All Applicants are protected and afforded privacy rights under the Data Protection Act and We hold, store and use your personal data and applicant details consistently with the UK Data Protection legislation, our privacy policy and relevant employment laws, giving you full access and transparency to your own data as they may be used by us along with the applications you submit. However, we will only use additional data as required, if you apply on a UVC voided cup or if we badly so and so either not see as stripe or for the clarity of highly selected staff fairness or for the advanced case of the SEC, while we are being cautious that the best of you may be relevant and in line with the lawful use of the data. We are here to help if you need.
#J-18808-Ljbffr
Christmas Customer Assistant - Warehouse Operative - Serpentine Green SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Serpentine Green SF
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience, as these are key for the role.
✨Tip Number 3
Dress the part! Even though it’s a warehouse role, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Serpentine Green SF
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience with stock management or working in a team, as these are key for us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Christmas Customer Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Christmas Customer Assistant. Familiarise yourself with tasks like accepting deliveries, unpacking goods, and keeping shelves stocked. This will help you demonstrate your readiness to roll up your sleeves and get involved.
✨Show Off Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you worked well in a team. Be ready to discuss how you supported colleagues and contributed to a positive work environment. This will show that you can adapt and thrive in a collaborative setting.
✨Demonstrate Digital Confidence
As the job requires using in-store systems and tools, be prepared to talk about your digital skills. Share any relevant experiences where you used technology to manage stock or track deliveries. This will highlight your ability to keep things running smoothly in a fast-paced environment.
✨Emphasise Flexibility and Adaptability
The role demands flexibility, especially during busy periods like Christmas. Think of times when you had to adapt to changing situations or take on various tasks. Sharing these experiences will show that you're ready to meet the dynamic needs of the store and keep operations flowing.