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- Tasks: Join M&S as a Customer Assistant, ensuring smooth operations and stock availability.
- Company: Marks & Spencer, a leading retailer committed to inclusivity and innovation.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact this Christmas while gaining valuable experience in retail.
- Qualifications: Must be 18 or over; strong communication and teamwork skills required.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
Work Pattern
- Week 1: Monday 12:00-20:00; Wednesday 12:00-20:00; Thursday 12:00-20:00
- Week 2: Sunday 12:00-20:00; Monday 12:00-20:00; Tuesday 12:00-20:00
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\\\’ll play a vital role in keeping our store running smoothly behind the scenes. We\\\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Warehouse Operative - Milton Keynes employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your teamwork skills and adaptability, as these are key for the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even though it’s a warehouse role, looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are ready to roll up your sleeves and get to work.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Milton Keynes
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and helping create a fantastic shopping experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We love seeing candidates who can connect their background to what we do at M&S, especially in operations!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Christmas Customer Assistant involves. Familiarise yourself with the key responsibilities like accepting deliveries and keeping shelves stocked. This will help you demonstrate your enthusiasm and readiness to roll up your sleeves.
✨Show Off Your Team Spirit
Since teamwork is crucial for this role, think of examples where you've successfully worked with others. Be ready to share how you’ve supported colleagues in the past and how you can contribute to creating an inclusive environment at M&S.
✨Be Digitally Savvy
As you'll be using in-store systems to manage stock, brush up on your digital skills. If you have experience with similar tools or software, mention it during the interview. This shows you're prepared to hit the ground running!
✨Flexibility is Key
The job requires adaptability, so be prepared to discuss how you've handled changing situations in previous roles. Share specific examples that highlight your ability to adjust and thrive in a dynamic work environment.