Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support store operations by ensuring products are delivered and organised for customers.
- Company: Join the M&S team, a leader in retail with a focus on customer experience.
- Benefits: Competitive pay, flexible hours, and opportunities for personal development.
- Why this job: Be part of a festive team that makes shopping enjoyable for everyone.
- Qualifications: Must be 18 or over; no prior experience needed, just a positive attitude.
- Other info: Work during peak Christmas weeks for extra hours and earnings.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work Pattern
- Sunday 11:00 – 19:00
- Tuesday 11:00 – 19:00
- Wednesday 11:00 – 19:00
- Saturday 15:00 – 21:00
Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Operational period Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Unsocial hours premium Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#Christmas
#J-18808-Ljbffr
Christmas Customer Assistant- Warehouse Operative - Leeds employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant- Warehouse Operative - Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your skills and experiences that align with the role of a Customer Assistant. Confidence is key!
✨Tip Number 3
Dress the part! Even though this is a warehouse role, showing up looking smart and professional can make a great first impression. It shows that you respect the opportunity and are ready to take on the responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas Customer Assistant- Warehouse Operative - Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a part of our team and contributing to the M&S experience.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand what we do and how they can fit into our operations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Christmas Customer Assistant involves. Familiarise yourself with M&S's operations, their customer service standards, and how you can contribute to keeping the store running smoothly. This will show your enthusiasm and commitment.
✨Showcase Your Team Spirit
This role is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight your ability to communicate effectively and build positive relationships, as this is key to delivering excellent customer service.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles. M&S values individuals who can cope with change and recover quickly from setbacks, so think of specific instances where you've shown resilience and adaptability.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the training process for new hires or how the team collaborates during busy periods, especially around Christmas.