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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team this Christmas in a vibrant retail environment.
- Benefits: Flexible hours, training opportunities, and a chance to be part of a diverse team.
- Why this job: Make a real impact by delivering exceptional customer service during the festive season.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Exciting opportunity to work in a fast-paced, inclusive environment.
This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Work Pattern
- Sunday 12:00-16:00
- Monday 12:00-16:00
- Thursday 12:00-16:00
- Friday 12:00-16:00
- Saturday 12:00-16:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant - Warehouse Operative - Cheshunt employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Cheshunt
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time browsing their website and familiarising yourself with their food range. This will not only impress them but also help you feel more confident when discussing how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations with a friend can help you articulate your thoughts clearly and show that you're ready to deliver remarkable service.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can switch between tasks seamlessly. During your interview, share examples of times you've successfully adapted to changing situations in previous roles or experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is a big plus for this role. Don’t miss out on the chance to join the M&S family!
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Cheshunt
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone above and beyond to make someone's day better. We want to see that spark!
Highlight Your Team Spirit: Being a team player is key in our store. Make sure to mention any times you've worked well with others or contributed to a positive team environment. We’re all about supporting each other here at M&S!
Be Digital Savvy: Since we use digital tools like the Sparks App, it’s important to show us your comfort with technology. Mention any relevant experience you have with digital devices or apps that could enhance the customer experience.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we're looking for. A personalised application shows us you’re genuinely interested in joining our team. Don’t forget to apply through our website!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any seasonal items. This will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Show Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like apps and in-store devices. You could even mention any relevant experience you have with technology in retail during the interview.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you work well with others. Share examples of how you've adapted to changing situations in previous jobs, showing that you're flexible and can handle the dynamic nature of retail.
