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- Tasks: Serve customers, keep the store tidy, and promote our amazing food products.
- Company: Join M&S, a leader in retail with a commitment to quality and customer service.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experience.
- Qualifications: Passion for customer service and a willingness to learn about our products.
- Other info: Exciting opportunity to work during the festive season with a supportive team.
Christmas Customer Assistant – Warehouse Operative – Braehead
3 days ago – Be among the first 25 applicants
Saturday: 12:00-16:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high‑quality products, great value offers and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Work Pattern
- Sunday: 12:00-16:00
- Tuesday: 12:00-16:00
- Thursday: 12:00-16:00
- Friday: 12:00-16:00
- Saturday: 12:00-16:00
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- Be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering the most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Glasgow, Scotland, United Kingdom
Honours: 20 hours ago or 5 days ago – listings are no longer relevant to this role.
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Christmas Customer Assistant - Warehouse Operative - Braehead employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Braehead
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their products and values. When you walk into that interview, show off your passion for their food and how you can enhance the customer experience.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer. M&S loves a good story, so share how you made someone's day!
✨Tip Number 3
Show your digital savvy! Be prepared to discuss how you’ve used technology in previous roles. Mention any apps or tools you’re familiar with that could help improve the shopping experience at M&S.
✨Tip Number 4
Flexibility is key! Be open about your availability, especially during peak times like Christmas. Let them know you're ready to roll up your sleeves and tackle whatever comes your way!
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Braehead
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering excellent customer service. Use specific examples of how you've gone above and beyond for customers in the past. Remember, we’re looking for those who put customers first every time!
Be Digital Savvy: Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! This will show that you're ready to enhance the customer experience using our digital resources.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing and align your skills with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and recommend new ones will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you adapt to changing situations. M&S values team players who can handle various roles, so share specific instances where you’ve successfully collaborated with others or adjusted to new challenges.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps you’ve used before. Mentioning your familiarity with technology during the interview will demonstrate that you’re prepared to enhance the customer experience effectively.