Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support store operations by ensuring products are delivered and organised for customers.
- Company: Join the dynamic team at M&S, a leading retail brand.
- Benefits: Gain valuable experience, flexible hours, and a chance to work in a vibrant environment.
- Why this job: Be part of a team that delivers exceptional customer experiences during the festive season.
- Qualifications: Must be 18 or over; no prior experience needed, just a positive attitude!
- Other info: Opportunity for full-time hours during peak holiday weeks.
Christmas Customer Assistant – Warehouse Operative – Bishopbriggs Simply Food
2 days ago Be among the first 25 applicants
Operations Assistant
Summary
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work Pattern
- Sunday 06:00 – 10:00
- Monday 06:00 – 10:00
- Tuesday 06:00 – 10:00
- Wednesday 06:00 – 10:00
- Saturday 06:00 – 10:00
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reactions for the team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people
Technical Skills/Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail
Referrals increase your chances of interviewing at Marks and Spencer by 2x
Get notified about new Customer Assistant jobs in Glasgow, Scotland, United Kingdom.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Christmas Customer Assistant - Warehouse Operative - Bishopbriggs Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operative - Bishopbriggs Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you show that you're genuinely interested in being part of the team and can align with their goals.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. We want you to feel confident when discussing how you can deliver that 'best in town' standard.
✨Tip Number 3
Show off your skills! Be ready to share examples of how you've worked efficiently in past roles or how you've handled customer interactions. This is your chance to shine and demonstrate your ability to meet those daily sales targets.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, it shows you're proactive and keen to join the M&S family this Christmas!
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operative - Bishopbriggs Simply Food
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our team at M&S.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand what we do and how they can fit into our operations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Christmas Customer Assistant involves. Familiarise yourself with the key accountabilities and capabilities mentioned in the job description. This will help you demonstrate how your skills align with their needs.
✨Show Your Customer Focus
Since this role is all about delivering a great shopping experience, be ready to share examples of how you've put customers first in previous roles. Think about times when you went above and beyond to meet customer needs or improve their experience.
✨Be Ready for Practical Questions
Expect questions that assess your ability to work efficiently and follow processes. Prepare to discuss how you manage your time, handle tasks under pressure, and ensure high standards in your work. Use specific examples to illustrate your points.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues, so be prepared to talk about how you build positive relationships at work. Share instances where you supported teammates or contributed to a team goal, showing that you're a team player who can adapt to change.
