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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic Marks & Spencer team this Christmas!
- Benefits: Flexible hours, training, and a chance to work in a vibrant environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
All the details
Work Pattern
Sunday: 11:00-15:00
Tuesday: 12:00-16:00
Wednesday: 12:00-16:00
Saturday: 12:00-16:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Warehouse Operations - Kenton Bar employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Warehouse Operations - Kenton Bar
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and promotions. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different situations. Being able to demonstrate your ability to provide remarkable service will definitely impress the interviewers.
✨Tip Number 3
Be ready to showcase your flexibility! M&S values adaptability, so prepare examples of how you've successfully managed changing demands in previous roles. This will show that you're the perfect fit for their dynamic retail environment.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools M&S uses to enhance customer experience.
We think you need these skills to ace Christmas Customer Assistant - Warehouse Operations - Kenton Bar
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone above and beyond to make someone's day better. We want to see that spark!
Highlight Your Flexibility: Since this role requires adaptability, mention any past experiences where you've had to adjust quickly to changing situations. Show us you're ready to roll with the punches and keep things running smoothly!
Be Digital Savvy: We’re looking for someone who’s comfortable using digital tools. If you’ve used apps or tech in previous jobs, give us the details! This will show us you can enhance the customer experience with ease.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Flexibility
Be ready to discuss how you can adapt to different roles within the store. Highlight any previous experiences where you had to switch tasks quickly or work in various areas, as flexibility is key during the busy Christmas period.
✨Emphasise Teamwork
M&S values a collaborative environment, so be prepared to talk about your experience working in teams. Share how you support colleagues and contribute to a positive atmosphere, which is essential for creating an inclusive store environment.