At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team this Christmas in Belfast.
- Benefits: Flexible hours, training, and a chance to make a real impact.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and create memorable shopping experiences.
- Qualifications: Passion for customer service and a willingness to learn.
Work Pattern
Sunday: 16:00 - 20:00
Monday: 12:00 - 16:00
Friday: 12:00 - 16:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Upper Road Belfast Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered to excel. As a Christmas Customer Assistant in Upper Road Belfast, you'll enjoy flexible working hours, comprehensive training, and the opportunity to develop your skills while delivering exceptional service to our customers. Join us in shaping a greener, more inspiring retail experience and be part of a company that truly cares about its people and community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Upper Road Belfast Simply Food
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and products. This way, you can show off your passion for their food and customer service during your chat. Plus, it’ll help you connect with the team and demonstrate that you’re a perfect fit!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you’d handle customer interactions and showcase your digital skills. The more comfortable you are, the better you’ll shine when it’s time to impress.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you’ve gone above and beyond for customers or worked well in a team. M&S loves a good story, so make sure you highlight your strengths and how they align with their mission to deliver excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what M&S is looking for in their Christmas Customer Assistants!
We think you need these skills to ace Christmas Customer Assistant - Upper Road Belfast Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service. We want to see examples of how you've gone above and beyond for customers in the past, as this is key to being a successful Customer Assistant.
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers!
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly, and we can't wait to see what you bring to the team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to providing remarkable service.
✨Emphasise Teamwork
Since being a team player is crucial for this role, come ready to share experiences where you collaborated effectively with others. Highlight how you supported colleagues and contributed to a positive work environment.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're familiar with apps or tools similar to the Sparks App. Be prepared to discuss how you would use technology to enhance the customer experience, as this is a key part of the role.
