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- Tasks: Deliver exceptional customer service and maintain a tidy store environment.
- Company: Join the innovative team at Marks & Spencer, leading the retail industry.
- Benefits: Earn an extra £3 per hour for unsocial hours and enjoy flexible working options.
- Other info: Exciting opportunities for growth in a dynamic and inclusive workplace.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
Unsocial Hours Premium of £3 per hour paid for hours worked between 2200-0600. We cannot consider applications from candidates under 18 for this role.
Working Pattern
- Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
- Weds 2100-0600
- Thursday 2100-0600
- Saturday 2100-0600
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas Customer Assistant - Through The Night Foods - Leeds White Rose employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Through The Night Foods - Leeds White Rose
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with delivering excellent customer service, as that's key for this role. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your personality! When you're engaging with the interviewers, let your enthusiasm shine through. They’re looking for someone who can build positive relationships with customers, so don’t be afraid to show them your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Christmas Customer Assistant - Through The Night Foods - Leeds White Rose
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for attention to detail!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Christmas Customer Assistant role. Mention your adaptability and willingness to learn, as these are key traits we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Marks and Spencer
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to engage with customers and deliver exceptional service.
✨Familiarise Yourself with the Products
Take some time to research the products offered by the company. Understanding what you’ll be selling will not only help you answer questions confidently but also show your enthusiasm for the role. Consider how you can recommend products based on customer needs.
✨Demonstrate Flexibility and Adaptability
Given the unsocial hours and the fast-paced environment, be prepared to discuss how you handle changing situations. Share examples of when you've adapted to new challenges or feedback in previous roles, showcasing your commitment to continuous improvement.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how they measure success in customer service. It’s a great way to leave a positive impression.