At a Glance
- Tasks: Welcome customers, ensure safety, and support a positive shopping experience.
- Company: Join the festive team at Simply Food in Northallerton.
- Benefits: Flexible hours, competitive pay, and a chance to gain valuable retail experience.
- Other info: Opportunity to work full-time during peak weeks and develop essential skills.
- Why this job: Be part of a fun, dynamic environment during the holiday season.
- Qualifications: Confident, friendly, and great at communicating with customers.
All the details
Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Work Pattern
- Wednesday: 12:00-16:00
- Thursday: 12:00-16:00
- Friday: 12:00-16:00
- Saturday: 12:00-16:00
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Key Accountabilities and Measures
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
Key Skills
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
#Christmas
Christmas Customer Assistant - Service & Safety Assistant - Northallerton New Simply Food employer: Marks and Spencer
Join our team at Northallerton New Simply Food, where we prioritise a supportive and dynamic work culture that values customer engagement and safety. As a Christmas Customer Assistant, you'll benefit from flexible working hours, opportunities for personal growth, and the chance to make a real impact during the festive season. We foster a collaborative environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Service & Safety Assistant - Northallerton New Simply Food
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout, products, and key marketing messages. This way, when you chat with customers, you can confidently guide them and show off your knowledge.
✨Tip Number 2
Practice your greeting techniques! A warm smile and eye contact go a long way in making customers feel welcome. Try out different ways to engage with shoppers to see what feels natural for you.
✨Tip Number 3
Stay alert and observant! Keep an eye out for any suspicious activity while also being approachable. Balancing vigilance with friendliness is key to creating a safe shopping environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Christmas Customer Assistant - Service & Safety Assistant - Northallerton New Simply Food
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, this role is all about engaging with customers, so a warm tone can go a long way.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that match what we’re looking for, like your ability to handle confrontational situations or your strong communication skills. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you a great fit for the Christmas Customer Assistant role. We want to know why you’re the best choice!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for at StudySmarter.
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Christmas Customer Assistant. Familiarise yourself with the store layout, customer service techniques, and how to handle various situations, especially those involving security and safety.
✨Show Off Your People Skills
This role is all about engaging with customers, so be ready to demonstrate your communication skills. Practice friendly greetings and think of examples where you've successfully helped customers in the past. A warm smile and eye contact can go a long way!
✨Stay Calm Under Pressure
You might face challenging situations during your interview, so prepare to discuss how you would handle confrontational scenarios. Think of times when you've remained calm and empathetic, and be ready to share those experiences.
✨Dress the Part
First impressions matter! Make sure you dress smartly and maintain high standards of appearance. This shows that you respect the brand and are serious about the role. Plus, it aligns with the uniform standards expected in the store.
