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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote M&S Food products with enthusiasm.
- Company: Join the iconic M&S team known for quality and service.
- Benefits: Flexible hours, competitive pay, and a chance to learn in a dynamic environment.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, great communication skills, and a team player attitude.
- Other info: Opportunity for growth and development in a supportive team.
Operations Assistant
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Sunday: 10:00-16:30
- Monday: 10:00-16:30
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Christmas Customer Assistant - Safety and Service Assistant - Coatbridge Faraday Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Safety and Service Assistant - Coatbridge Faraday Simply Food
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their products and values. When you walk into that interview, show off your passion for their food and how you can be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your digital skills! M&S loves tech-savvy candidates, so brush up on using apps and digital tools. Mention any experience you have with similar systems during your chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Let’s get you that job!
We think you need these skills to ace Christmas Customer Assistant - Safety and Service Assistant - Coatbridge Faraday Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in providing excellent customer service. Use specific examples of how you've gone above and beyond for customers in the past. We value those who can create a great shopping experience, so show us what you've got!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! We want to see that you're ready to utilise our Sparks App and other devices to enhance the customer experience.
Tailor Your Application: Take the time to tailor your application to the specific role. Read through the job description carefully and align your skills and experiences with what we're looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, make sure you brush up on M&S Food products. Familiarise yourself with their latest offerings and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your commitment to creating a great shopping experience.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, practice using digital tools like apps or in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience during your interview.
✨Emphasise Teamwork and Flexibility
Think of examples that highlight your ability to work well in a team and adapt to changing situations. M&S values flexibility, so share experiences where you successfully collaborated with colleagues or adjusted to new challenges.