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- Tasks: Deliver exceptional customer service and keep the store looking great this Christmas.
- Company: Join Marks & Spencer, a leader in retail with a focus on inclusivity.
- Benefits: Flexible working options and a chance to make a real impact.
- Why this job: Be the face of M&S and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
All the details
SUNDAY 09.00 – 18.00
FRIDAY 09.00 – 14.00
SATURDAY 05.00 – 13.00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas - Customer Assistant - Operations - Southend on Sea employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas - Customer Assistant - Operations - Southend on Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with delivering excellent customer service, as that's key for this role. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show your personality! When you're in the interview, let your enthusiasm shine through. Marks & Spencer is looking for people who can engage with customers and build relationships, so don’t be afraid to show your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Christmas - Customer Assistant - Operations - Southend on Sea
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of when you've gone the extra mile for a customer.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with our key accountabilities, like engaging with customers and meeting sales targets. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and how they can benefit customers will show that you're genuinely interested and prepared.
✨Customer-Centric Mindset
Since the role is all about delivering a great shopping experience, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to excellent customer service.
✨Show Your Flexibility
The job requires adaptability, especially during the busy Christmas period. Be prepared to discuss how you've managed changing situations in the past and how you can handle the demands of a fast-paced retail environment.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the store's goals, or the training process. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.