At a Glance
- Tasks: Deliver exceptional customer service and keep the store vibrant and stocked.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options and a chance to make an immediate impact.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of M&S and help create memorable shopping experiences.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
THU 14:00-22:00
SAT 12:00-21:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas - Customer Assistant - Operations - Bolton Middlebrook in Horwich employer: Marks and Spencer
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. With a commitment to inclusivity and flexibility, we provide comprehensive training and opportunities for growth, ensuring that every team member can thrive in their role while contributing to a greener, more innovative retail environment. Join us at our Bolton Middlebrook location and be part of a team that values your input and celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas - Customer Assistant - Operations - Bolton Middlebrook in Horwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with delivering excellent customer service and how you can contribute to a great shopping experience.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Marks & Spencer values authenticity, so don’t be afraid to show your enthusiasm for the role and share your experiences that demonstrate your commitment to customer service.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Christmas - Customer Assistant - Operations - Bolton Middlebrook in Horwich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of when you've gone the extra mile for a customer.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with our key accountabilities, like engaging with customers and maintaining store standards. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know the Company
Before your interview, take some time to research Marks & Spencer. Understand their values, especially around customer service and inclusivity. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about delivering a great shopping experience, prepare examples from your past where you've gone above and beyond for customers. Think about specific situations where you made a positive impact, as this will demonstrate your commitment to excellent service.
✨Be Ready for Role-Play Scenarios
You might be asked to engage in role-play during the interview to assess your customer interaction skills. Practice responding to different customer scenarios, focusing on how you would listen to their needs and provide solutions. This will help you feel more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
