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- Tasks: Deliver exceptional customer service and keep the store looking great during the festive season.
- Company: Join Marks & Spencer, a leader in retail with a commitment to inclusivity.
- Benefits: Earn a competitive wage plus an extra £3.00 per hour for night shifts.
- Why this job: Be the face of M&S and make a real difference this Christmas!
- Qualifications: Must be 18 or over; strong communication and customer service skills are essential.
- Other info: Flexible working options available; great opportunity for personal growth.
Overview
All the details
Work Pattern
Sunday: 22:00-08:00
Monday: 22:00-08:00
Tuesday: 22:00-08:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Nights (Nights) - Handforth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Nights (Nights) - Handforth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with the role of a Christmas Customer Assistant. We want to hear about your customer service experiences and how you can make a difference during the busy festive season.
✨Tip Number 3
Dress the part! Even though it’s a night shift, showing up looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Christmas Customer Assistant - Nights (Nights) - Handforth
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing to show us that you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Customer Service Basics
Since this role is all about delivering a great shopping experience, brush up on your customer service skills. Think about examples where you've gone above and beyond for a customer, as this will show your commitment to excellent service.
✨Familiarise Yourself with the Products
Get to know the products that the company offers. Being able to discuss them confidently during the interview will demonstrate your enthusiasm and readiness to engage with customers effectively.
✨Show Your Flexibility
This job requires working nights and adapting to changing situations. Be prepared to discuss how you manage your time and workload, especially during busy periods like Christmas. Highlight any previous experience in fast-paced environments.
✨Ask Questions About Inclusion and Training
Marks & Spencer values inclusion and training, so don’t hesitate to ask about their policies and what support they provide. This shows that you’re not only interested in the role but also in being part of a positive workplace culture.