At a Glance
- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible hours, competitive pay, and a chance to work in a vibrant environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong communication skills are essential.
Overview
All the details
Work Pattern
Sunday: 1400-1800
Tuesday: 1900-2300
Thursday: 1500-1900
Saturday: 1500-1900
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can\\\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\\\'ll become a champion of our delicious baked goods. We\\\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\\\'ll be a brand ambassador who\\\'s ready to recommend our delicious bakery products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\\\'t wait, you\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\'t wait while maintaining high standards in food safety and hygiene consistently. You\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Instore Bakery - Kenton Bar in Newcastle upon Tyne employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Bakery section at Kenton Bar, you'll enjoy flexible working hours, competitive pay including an unsocial premium, and comprehensive training to enhance your skills. Join us to be part of a forward-thinking team that champions customer service and personal growth, all while delivering the finest baked goods to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Instore Bakery - Kenton Bar in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for baking and how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. M&S values remarkable service, so be ready to share your experiences during the interview.
✨Tip Number 3
Be flexible and adaptable! The retail environment can change quickly, especially during the festive season. Show that you're ready to roll your sleeves up and tackle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen to join the M&S family right from the start!
We think you need these skills to ace Christmas Customer Assistant - Instore Bakery - Kenton Bar in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Baking:Let us know why you love baking! Share your favourite baked goods and any experiences you've had in the kitchen. This will help us see your enthusiasm for the role and how you can connect with our customers.
Highlight Your Customer Service Skills:We want to hear about your previous customer service experiences. Tell us how you've gone above and beyond to make someone's day better. Remember, being a brand ambassador is all about making our customers feel valued!
Be Digital Savvy:Mention any experience you have with digital tools, especially if you've used apps or online platforms in a retail setting. We’re looking for team members who can enhance the customer experience using technology, so show us what you’ve got!
Flexibility is Key:Make sure to express your willingness to adapt to different roles within the store. We need team players who can handle various tasks and keep things running smoothly, especially during the busy Christmas period!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourite items and why they stand out will show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to share instances where you worked effectively in a team or adapted to new challenges. Highlighting your flexibility will show that you're ready to roll your sleeves up and contribute wherever needed.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, think about your experience with digital tools. Be prepared to discuss how you've used technology to enhance customer experiences in the past, and express your eagerness to learn M&S's specific digital tools like the Sparks App.
