At a Glance
- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the innovative team at Marks & Spencer, a leader in retail.
- Benefits: Flexible hours, inclusive environment, and training on digital tools.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong communication skills required.
Overview
Christmas Customer Assistant - InStore Bakery - Dumfries at Marks and Spencer
Work pattern:
Sunday 07:30-14:00
Wednesday 12:00-16:00
Thursday 12:00-16:00
Friday 12:00-16:00
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\'ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Note: This job role involves working with specialist cutting equipment and applicants must be 18 or older in compliance with health and safety legislation.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Employment type
- Part-time
Seniority level
- Entry level
Job function
- Other
Industries
- Retail
Christmas Customer Assistant - InStore Bakery - Dumfries employer: Marks and Spencer
At Marks and Spencer, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Dumfries Bakery, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a brand that champions quality and customer service. Join us to make a meaningful impact in a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - InStore Bakery - Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for baking and how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. M&S values remarkable service, so be ready to share your experiences.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App. Being digitally confident is key, so be prepared to discuss how you can use these tools to enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to work across different areas of the store and handle changing demands. This will show that you're ready to roll your sleeves up and get stuck in!
We think you need these skills to ace Christmas Customer Assistant - InStore Bakery - Dumfries
Some tips for your application 🫡
Show Your Passion for Baking:When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you enjoy working in a food environment. We want to see that you're excited about the role!
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond for customers, as this is key for us at M&S. Remember, we’re looking for team players who can create a welcoming atmosphere!
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! It shows you're ready to enhance the customer experience.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing and make it clear why you're a great fit for the Christmas Customer Assistant role. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer. M&S values remarkable service, so demonstrating this will set you apart.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. You might be asked how you would use technology to enhance the customer experience, so have a few ideas ready.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be prepared to discuss how you've worked well in a team and how you handle flexibility in your work. Share specific examples that highlight your adaptability.
