At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote delicious bakery products.
- Company: Join M&S, a leading retailer with a commitment to inclusivity and sustainability.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Other info: Early morning shifts, with opportunities for full-time hours during peak season.
- Why this job: Be the face of M&S, delivering exceptional service and making customers feel valued.
- Qualifications: Passion for baking, strong communication skills, and a team player attitude.
All the details
Work Pattern
Wednesday: 05:00-09:00
Thursday: 05:00-09:00
Friday: 09:00-13:00
Saturday: 05:00-09:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
This job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You’ll be a brand ambassador who is ready to recommend our delicious bakery products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we revolutionise how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with the recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We’ll make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - In-Store Bakery - Stockport Retail Park in Manchester employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Bakery section at Stockport Retail Park, you'll enjoy flexible working hours, competitive pay including an unsocial premium, and comprehensive training to enhance your skills. Join us to be part of a forward-thinking team that champions customer service and personal growth, all while delivering delightful bakery products to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - In-Store Bakery - Stockport Retail Park in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. M&S values remarkable service, so be ready to share your experiences.
✨Tip Number 3
Be flexible and adaptable! The retail environment can change quickly, especially during the festive season. Show that you're ready to roll with the punches and help out wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join the team at M&S!
We think you need these skills to ace Christmas Customer Assistant - In-Store Bakery - Stockport Retail Park in Manchester
Some tips for your application 🫡
Show Your Passion for Baking:Let us know how much you love baking! Share your experiences with bakery products and why you think they’re special. This will help us see your enthusiasm and fit for the role.
Highlight Your Customer Service Skills:We want to hear about your previous customer service experiences. Tell us how you've gone above and beyond to make customers feel valued, as this is key to our team culture.
Be Digital Savvy:Mention any experience you have with digital tools, especially if you’ve used apps or systems to enhance customer experiences. Being digitally confident is essential for this role!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer. This will demonstrate your commitment to creating a great shopping experience.
✨Be Ready for Early Mornings
Since this role involves early shifts, be prepared to discuss your availability and willingness to work those hours. Highlight any previous experience you have with early starts to show you're ready for the challenge.
✨Emphasise Teamwork and Flexibility
M&S values teamwork, so come prepared with examples of how you've worked well in a team. Also, be ready to discuss how you adapt to changing situations, as flexibility is key in a retail environment.
